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Solutions Design Consultant

Apply now Job no: 512922
Brand: Flight Centre Travel Group
Work type: Full time
Location: Flexible
Categories: Operations & Professional Services

The role of the SDC is to design solutions for multi-national customers (MNCs) by championing FCM’s Brand Value Proposition. By incorporating their unique insights, expertise and best practices in IT, innovation and trends, the SDC’s key aim is ultimately to guide customers towards the optimization of their business travel program.

Accountabilities:

Solution Design - 

  • Design the global Statement of Requirements (SOR) for MNC accounts, ensuring scalability and customization can be achieved based on client requirements
  • Assist Sales teams in the RFP/Sales process by consultatively working with prospective customers to define key recommendations, deliverables and timelines for the onboarding process, as well as future opportunities for travel program optimization
  • Liaise internally with the support teams (Sales, IM, AM) to manage client expectations and make recommendations for alternative solutions where applicable
  • Work to prepare the optimization of existing clients by designing a ‘Day 2’ list of continuous, ongoing, incremental improvements or larger projects to drive value-adds and efficiencies

Project Management -

  • Liaise internally and externally with key stakeholders to drive project deadlines
  • Lead any required conference calls, workshops & meetings during the solution design process
  • Ensure all client-facing documentation is updated & sent to the client in a timely manner
  • Manage any other client expectations in a professional & timely manner

Business Focus - 

  • Understanding and belief in a Business Plan
  • Understanding the FCM brand focus
  • Able to deliver exceptional customer service

Communication - 

  • Understanding of the various regions/markets within FCM, mainly regarding technology, local capabilities and any limitations in their set up
  • Communicating to the global SDC team the recommendations and capability of their home region
  • Communicating process internally & externally

Qualifications:

  • Minimum 2 years’ experience at FCM and a sound understanding of MNC accounts -  Preferred
  • A strong knowledge of end-to-end business processes and the downstream effects associated with these, including GDS, QC, OBT and Reporting tools -  Essential
  • Proven success in previous roles -  Essential
  • A strong understanding of the FCM MNC Onboarding process -  Preferred
  • A university degree in IT, Computer Science, Communication or a combination of other formal qualifications with special experience that may be regarded as equivalent -  Preferred
  • A certificate or qualification in Project Management, or a combination of other formal qualifications with special experience that may be regarded as equivalent (E.g. Lean and/or Six Sigma) -  Preferred

What we offer:

  • Rewards platform, cash health plan, travel discounts, in-house financial 
  • Employee share plan 
  • Consistently recognised externally as a ’Great Place to Work’  
  • Fun, social, egalitarian culture with focus on ownership and responsibility 
  • Global career opportunities in a network of brands and businesses 
  • Ongoing training and professional development 
  • Hybrid working model 
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs 

This is a fantastic opportunity for the right candidate. If you'd like to start your career with one of the world's leading travel companies, apply today. 

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, gender identity, sexual orientation or age.

Applications close: GMT Daylight Time

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