RSA - FCM Junior Travel Consultant
Job no: 533196
Work type: Full time
Location: Johannesburg
Categories: Sales and Customer Service
About FCM
FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.
ABOUT THE OPPORTUNITY
KEY RESPONSIBILITIES
- Provide first-line support for online booking tools and customer travel enquiries.
- Assist in driving customer online adoption and utilisation of booking platforms.
- Manage travel quotations, bookings, finance-related requests, and customer queries.
- Handle customer complaints professionally and work towards effective resolution.
- Ensure all enquiries are actioned within agreed service level agreements (SLAs).
- Deliver quotes, confirmations, and travel documentation within expected turnaround times.
- Resolve customer queries efficiently and within required timeframes.
- Maintain excellent customer service standards across all interactions.
- Adhere to One Best Way processes, procedures, and company standards.
- Balance speed, accuracy, and quality while managing multiple priorities.
- Support portfolio retention and growth through exceptional service delivery.
- Promote customer engagement and brand initiatives.
- Collaborate effectively with internal stakeholders, customers, and suppliers.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
- Matric.
- South African Citizen or Permanent Resident.
- Minimum 2 years' experience in corporate travel.
- Experience as a Junior Travel Consultant or similar role.
- Minimum 2 years' experience using Amadeus.
- Experience with domestic and regional air and land bookings.
- Experience supporting online booking solutions.
- Strong customer service and relationship management skills.
- Intermediate Microsoft Office skills.
- GDS experience.
- Mid back-office system experience.
- Relevant travel qualification preferred.
What’s In It For You?
- Above market earnings plus uncapped incentives
- Tailor your ideal work-life balance with hybrid arrangements
- Free health and wellness consultations
- Free financial planning consultations
- Award winning Flight Centre employee benefits
- Social events such as Buzz Nights, opportunity to attend Global Ball overseas for high achievers
- Global career advancement/travel opportunities
- Leadership Programs & further education, training and development
- Giving Bank & Volunteer Leave
- Employee share scheme
- The opportunity to play an integral role in the growth of the business
- Travel discounts on flights, hotels and insurance for you, your family and friends
Are you ready to elevate your career in corporate travel leadership? Apply with FCM today!
#LI-LP1#FCM#LI-Onsite
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Advertised: South Africa Standard Time
Application close: South Africa Standard Time
Apply now