Key Responsibilities 

• Collaborate on design standards, ensuring product competitiveness and profitability. 

• Conduct research and benchmarking for all new products. 

• Manage product portfolio, catering to diverse customer needs. 

• Identify and address product gaps across destinations and themes. 

• Analyze product design impact on metrics (search traffic, inquiries, bookings). 

• Oversee product lifecycle from development to operation. 

• Organize product familiarization trips for team & agents. 

• Collaborate with marketing, sales, and business development on product effectiveness. 

• Stay updated on travel trends and share knowledge internally. 

• Manage supplier selection for multiday itineraries. 

• Oversee product selection for high-value tenders and agent renewals. 

• Champion Discova products to sales teams and agents, highlighting competitive advantages. 

• Conduct regular product training for sales teams. 

• Partner with overseas teams to understand B2B customer needs. 

• Manage and maintain product contracts following "One Best Way" standards. 

• Ensure quality and safety standards during product inspections. 

• Source content, images, and product information for appropriate loading. 

• Timely deliver costings and updates to ensure product accuracy and speed-to-market. 

• Collaborate with the load team to prioritize product loading based on needs and preferences. 

• Maintain accurate attribute tagging for products. 

• Provide product itineraries for sales and product teams. 

• Advocate for "One Best Way" practices within the department for efficiency and effectiveness. 

• Lead the team in achieving strategic business goals. 

• Support team member development and well-being. 

• Build strong internal and external relationships through excellent communication. 

• Be self-directed, motivated, and able to set goals, learn independently, and solve problems. 

Key Leadership Competencies 

• Lead by example in behaviour, attitude, and performance. 

• Provide clear, concise, and timely feedback. 

• Align personally with Discova's values and philosophies. 

• Effectively use Discova Communication Systems and AM Planner and participate in Weekly Business Meetings. 

• Share information transparently to inspire team members. 

• Develop personal development plans for each team member. 

• Coach and mentor team members. 

• Support ongoing training and development of team members. 

• Empower team members through appropriate delegation and training. 

• Develop strategies to improve business results and manage contingencies. 

• Create a supportive, connected, and empowering environment. 

• Demonstrate constructive conflict resolution skills. 

• Create a vision and obtain buy-in from the team. 

• Drive business and team success using the vision and business plan. 

• Set and work to achieve daily goals and deadlines. 

• Communicate daily with the team about individual and team sales targets. 

• Set clear expectations, follow up, and outline consequences. 

• Encourage and assist team members in solving their challenges. 

• Ensure business objectives are met. 

• Conduct monthly one-on-one performance reviews with team members, providing fair, concise, and timely feedback. 

About You 

The Essentials 

• A bachelor’s degree or a minimum of five years' experience in product development and management. 

• Comprehensive knowledge of the travel industry and a thorough understanding of Discova destinations. 

• Fluency in both written and spoken English. 

• Extensive travel to or experience living in our destinations is a strong advantage. 

• A minimum of twelve months' experience in team leadership is required. 

The Attributes 

• Excellent problem-solving skills. A proven ability to identify, analyse and resolve complex issues. 

• Customer-focused with a commitment to high service standards, dedicated to exceeding customer expectations and delivering exceptional service. 

• The ability to clearly and concisely communicate ideas and information to a variety of audiences, both verbally and in writing. 

• A keen understanding of business principles (commercial acumen) and the ability to analyse data to inform decision-making through analytical insights. 

• Meticulous attention to detail and strong time/priority management:  

• Excellent interpersonal and presentation skills, with confidence, in a cross-cultural environment. 

• Ability to work independently and collaboratively 

• Strong decision-making and leadership qualities 

• Willingness to travel for business purposes regionally, and when needed, internationally 

• A strong working knowledge of all the core Microsoft Office programs. 

• This position is open for any nationality.