About the Opportunity

This critical role will function at both strategic and operational levels. You will be responsible for the safe, successful, and profitable running of all operations activities, in line with standards and policies laid out by Discova. As Operations Leader, you will manage all operations activities to ensure the delivery of amazing customer services on the ground, handling operational issues and continually improving the ways we operate our products. You will build up a high-performing team that is passionate about connecting people to a world of possibilities.

Your main responsibilities are:  

• To develop and work on continuous improvements of guidelines, policies, and procedures to ensure consistent deliveries of services while optimising profits and the speed of each process.
• Maintain and update written processes, standardized manuals, and training.
• Ensure Discova fleet, drivers, guides and airport representatives are managed fairly and are held to a high-quality standard.
• Ensure optimal and transparent assignments of suppliers and adhere to our policy throughout the entire operation.
• Develop ways and practices to improve customer satisfaction and feedback.

About you

 The Essentials:

• 4+ years of experience in tourism operations or experience in leading teams in the tourism and hospitality industry is required.
• A degree in tourism and hospitality is an advantage.
• Fluent in national local language and intermediate to advanced level of written and spoken English.

The Attributes:

• Well-developed problem-solving skills.
• Customer centric with commitment to high standards of service delivery.
• High attention to detail and strong time/priority management skills.
• Able to work independently as well as in a team environment.
• Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings.
• Easily adapt to uncertainties/changing priorities and able to remain calm under pressure.
• Willing to travel on business when required. 
• Personally aligned with Discova’s company purpose and values.
• Proficient with Microsoft Office applications.

About Us

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!