Regional Credit & Collections Manager

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Our Americas company is looking for an experienced and motivated Credit and Collections Team Leader who will play a pivotal role in driving and optimizing the collections and recoveries process for the corporate business. This is a critical and highly visible position requiring a strong self-starter.

This hands-on role will oversee the credit collections strategies by working with internal and external stakeholders whilst leading and growing the collections team. The goal is to effectively streamline and optimize debtor payments while minimizing invoiced to pay days ensuring accurate allocation of customer receipts and compliance with terms while maintaining cash flow.

Key Responsibilities

• Evaluating ongoing credit assessments and conducting client credit checks.
• Notify debtors by letter, email, or telephone call of upcoming or outstanding invoices
• Ensuring payments are on track to be paid within the agreed terms
• Assisting the team with researching, analyzing, and resolving client deductions and unapplied credits
• Managing and collecting debts from company debtors.
• Setting up the terms of credit for clients.
• Initiate action against debtors who evade or refuse repayment according to their terms and conditions of approved credit
• Keeping detailed records of collection activities and conversations (D365)
• Providing customer service regarding collection issues, process and review account adjustments, process refunds, handle bad debt write-offs, and account settlements
• Negotiating payment plans.
• Reply promptly to client questions and concerns received by voicemail or via written communication
• Processing invoice adjustments.
• Preparing reports for the commercial managers and business leaders across Canada and USA.
• Liaising with customers success managers (CSM) and the sales team (BDM).
• conduct regular analysis of the credit-control system and implement changes as needed to reduce bad debts
• Process irreconcilable debts, as in the case of bankruptcy, to be written off and archived
• Generate and distribute month end reports to Senior Management

Experience & Qualifications

• To work as a credit controller, you need a minimum of a bachelor's degree in accounting, finance, business, or a related field.
• 5+ years of relevant experience in bookkeeping, accounts receivable, and previous experience in a senior credit and collections role.
• Ability to work independently with minimal supervision to accomplish team goals and objectives
• Excellent verbal communication skills, with an ability to keep calm under pressure and a diplomatic but firm manner while developing relationships at all levels
• Impeccable attention to detail, particularly numbers, spelling, and dates
• High degree of flexibility with the ability to thrive under pressure and adhere to constant change and challenging deadlines
• Proven track record of negotiating payments and handling disputed charges
• Familiarity with ERPs (Microsoft Dynamics 365 required) to analyze payment patterns and enter data
• Detailed working knowledge of Microsoft Office including Excel, Word, Teams, Outlook and,
• Strong analytical and problem-solving skills
• Possess strong initiative to resolve issues and pursue opportunities as they are identified
• Proven time management and organizational skills
• Because some debtors are reluctant to cooperate, you will need to have a resilient personality

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-SM1#FCB#LI-Onsite

Location – Toronto, Canada 

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $100,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

🏆 Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
🌟 GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
🏅 Newsweek: America’s Greatest Workplaces for Diversity (2024)