Private Travel Relationship Manager
Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world’s most beautiful destinations.
Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel.
Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime.
To learn more about Scott Dunn, please click HERE
About Scott Dunn Private
Scott Dunn Private is an invitation-only membership designed for Ultra-High-Net-Worth individuals who expect exceptional service, absolute discretion, and unrivalled access. Members trust us for access, exclusivity and unwavering personal service delivered by professionals who understand the nuanced needs of UHNWIs who are invited or referred to membership.
Our global team of expert Relationship Managers in London, New York, California, Hong Kong and Singapore excel in managing the discerning needs of exceptional individuals. Recognizing that our Ultra-high-net-worth (UHNW) members have unique motivations and preferences for their travel needs, Scott Dunn Private offers seamless execution of personalized travel mapping. We deliver a truly tailored and comprehensive travel experience at the highest level.
About The Opportunity
Taking full ownership and accountability for a dedicated pool of Scott Dunn Private members in the California area, the Private Travel Relationship Manager will be the go-to for a selected group of members of the exclusive Scott Dunn Private membership whom the Private Travel Relationship Manager will prospect, engage, onboard and service. You will personally grow extensively and manage your member portfolio by business development activities, nurturing relationships, retaining business, and executing with finesse on all travel requirements. The role offers a personalized approach to leisure travel planning from start to finish, with the support of the global travel team where required.
Experience in the arena of wealth and global travel knowledge is crucial to service the most discerning members in a fast-paced and rewarding environment. Your members will expect you to be able to navigate global products and regions whilst discussing their yearly plans. You will generate your own enquiries by inspiring your members' travel calendars through your consistent communication and delivery of high quality, inspiring holiday plans, quotations and experiences that stand out from anything else your members could find elsewhere.
You will draw on extensive global travel knowledge and experience working with high-net-worth clients to confidently advise members on destinations, product, and long-term travel planning. Members will expect you to anticipate their needs, inspire their future travel, and seamlessly manage complex itineraries with professionalism and precision.
A key measure of success is your ability to generate demand through proactive communication—shaping members’ annual travel calendars with compelling ideas, standout itineraries, and refined proposals that cannot be replicated elsewhere.
By maintaining a structured, intentional contact strategy and consistently staying one step ahead, you will build trust, drive loyalty, increase repeat bookings, generate referrals, and contribute to the growth of the Scott Dunn Private membership base.
Scott Dunn is committed to creating memorable and sustainable travel experiences. We seek team members who share our values and are passionate about delivering extraordinary service to the world's most discerning travelers.
Key Responsibilities
Growth & Business Development
- Identify and execute on opportunities for Scott Dunn Private prospects to be invited to membership through your personal network, database mining, referrals from current members, PA/EA networks, luxury brand partnerships and wealth management companies
- Work towards targets and meet individual quarterly and annual Key Performance Indicators
- Achieve individual performance targets, maintaining high service quality and productivity
- Activate the existing database and partner referrals to join membership
Member Engagement & Relationship Building
- Proactively promote the exclusivity and benefits of Scott Dunn Private membership
- Target, prospect, meet and onboard new members into the membership
- Regularly meet with members in person, via video calls, or at hosted events to strengthen relationships
- Develop and record in Scott Dunn's systems a personalized contact plan for each member, leading to enquiry generation, retention, and growth in booking numbers per member
- Capture all member personal preferences in Scott Dunn's systems that will be effectively referred to and updated at all future touch points to use to finesse your personalized approach
- Anticipate members' needs by maintaining detailed records of preferences, past trips, and feedback
Travel Planning & Execution
- Inspire members' travel plans through travel mapping sessions, understanding their preferences and creating highly qualified travel enquiries
- Take full ownership of all aspects of selling and booking a member's holiday, including written and verbal quotations and holiday documentation
- Ensure every itinerary is hyper-bespoke and tailors perfectly to the members' needs meaning we are always being 'inspiring'
- Collaborate with a destination expert and Scott Dunn Private Members Managers where required to execute bookings seamlessly
- Source product where gaps in the portfolio may exist with the support of the destination management team
- Account for costs and margins on each booking in line with guidelines for each product area
- Complete all travel documentation accurately within specified time frames
- Recognize opportunities to enhance bookings through upgrades, private jet travel, and bespoke experiences from Scott Dunn's "Black Book"
Member Support & Service Excellence
- Ensure that travelling members are supported through Scott Dunn's out of hours cover as necessary and stepping in where required
- Act on any feedback or complaint swiftly to ensure a great member experience and lead on recovery solutions, liaising with the Guest Relations team where necessary
- Maintain an NPS score of above 80 through exceeding service expectations
- Deliver personalized and hyper-bespoke itineraries to consistently exceed expectations
Product Development & Knowledge Sharing
- Conduct familiarization trips abroad and present back to teams whilst always identifying new potential product opportunities to excite our members
- Collaborate with the destination managers to understand the contact list of our key products to create Wow moments for the members
- Work with destination managers to address gaps in the product portfolio and identify opportunities for new, exciting offerings
- Train colleagues with knowledge gained from areas visited and support the wider Scott Dunn Private team with knowledge sharing, taking a team approach to bookings across the Scott Dunn Private team when required and to support in the absence of colleagues
- Share expertise from familiarization (FAM) trips and industry events with colleagues to enhance service delivery
Marketing & Events
- Work with marketing to plan and host exclusive member events, hospitality initiatives, and marketing follow-ups to deepen engagement
- Support all marketing and product including brochure production, website management, email campaigns, PR and frequent promotional events as required
- Input to marketing efforts, including newsletters, campaigns, PR activities, and website updates
- Actively follow up on member engagement metrics like email click and open rates
Collaboration & Brand Building
- Collaborate with the international Scott Dunn offices and Scott Dunn Private Global team to support Scott Dunn Private members internationally and provide a seamless experience for globally traveling members
- Build personal brand by expanding your personal visibility within UHNW circles and key media in your region by attending key events, maximizing FAM opportunities, and staying updated and engaged with key luxury publications and journalists
- Consistently post high-quality content on social media platforms
Values & Behaviors
All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.
- In the know - Start by listening. We take the time to understand our guests' and colleagues' needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
- In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retain and partner with the best.
- Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun.
- Help cultivate a safe, inclusive, and accessible work environment for team members of all backgrounds including people who are racialized, have disabilities (invisible or visible), require faith accommodations, and/or are LGBTQ2+
- Do your part to encourage an inclusive and accessible work environment for all Flighties, regardless of age, gender, disability, ethnicity, faith, and LGBTQ+ identity
- Participate in maintaining an inclusive and accessible work environment for all Flighties, regardless of their identities and lived experiences
- Help to foster an inclusive and accessible team environment for all Flighties, regardless of their identities and cultural backgrounds
Experience & Qualifications
- Minimum of 5 years in the luxury travel sector with a proven track record in global luxury travel sales
- Proven experience in face-to-face relationship management with UHNW clients
- Extensive experience working with UHNWIs and strong background in HNWI/UHNWI luxury guest profiles and contact strategy planning
- Sales driven with focus on delivering an exceptional service level
- Demonstrated ability to meet and exceed performance targets
- Comprehensive knowledge of global luxury travel destinations and a commitment to continuous learning
- Excellent, proven relationship management skills
- Impressive interpersonal skills complemented by an articulate communication style and eye for detail
- Exceptional communication, interpersonal, and stakeholder management skills
- Expertise in CRM systems with exceptional accuracy and attention to detail
- Experience in upselling premium services and generating innovative sales opportunities
- Demonstrated ability to collaborate effectively and mentor others in relationship management
- A passion for being 'in the detail', 'in the know', and 'inspiring'
- Willingness to work flexible hours as needed to meet member requirements
- A proactive and meticulous approach to service delivery and commercial opportunities
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
#LI-SC1#SD#LI-Onsite
Location – San Diego, CA
This position is based in our San Diego, Solana Beach Office. We aim to find someone who would be office based at our premises in San Diego and who is willing to travel within the California area regularly to meet members and prospective members. International and domestic travel between offices will be required.
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $80,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
🏆 Travel Weekly Magellan Awards: Silver Winner (2023)
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
