About The Opportunity
Flight Centre Travel Group is looking for the right candidate to help take our hotel viewership team to the next level.
Ideally based in Sydney and reporting to the Global Hotel Distribution Manager, you are a strong problem solver, thorough, detail-oriented and process-driven.
You are willing to go the extra mile to provide excellent service to our internal and external teams who rely on us for our over-arching hotel support and expertise.
Key Responsibilities
- Build, maintain and audit rate access codes and tables in the Global Distribution System (GDS) and POS tools for consortia and client-negotiated hotel programs
- Provide internal/external customer support and troubleshooting for rate availability, access and booking procedures for hotel programs in the GDS and POS tools, including the Corporate Hotel Platform
- Create rate loading instructions and distribute as required
- Assist with hotel program rate audits to identify technical errors such as incorrect pseudo cities, misspellings, mapping of access program table errors or omissions
- Maintain account information in Salesforce and other CRM tools to provide accurate global view of data
- Support all new business implementations, GDS conversions or de-implementations
- Process Corporate Hotel Platform onboarding requests via the ADF process
- Provide hotel viewership and auditing process training as global SME to internal/external customers
What you will need
- Minimum 5 years GDS experience, including essential knowledge of GDS hotel formats
- Preferred knowledge of hotel viewership process in GDSs (Amadeus, Sabre and Galileo), including the use of Amadeus CSRs, Galileo POS Tables, and Sabre HIC/HST tables
- Salesforce and Online Booking Tool (OBT) understanding
- Preferred knowledge of OBT hotel preferencing
- Basic knowledge of Corporate TMC environment
- Ability to travel both domestically and internationally when required
- Flexibility to work outside of standard hours occasionally to accommodate meetings across different time zones
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration (Bangkok in 2026!)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.
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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
