Hello,
FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.
As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.
Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.
A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.
Day in the life:
The Implementation manager (IM) is responsible for owning and leading client (National/ Global) and other related projects on a local, National, and regional level. The IM must execute the project and manage the coordination between the client, internal FCM stakeholders (SD, AM, BDM, Operations, IT, Tech, Security, Legal, Finance, WFM, MIS, Admin) and the national / global and 3rd party suppliers (Concur, Cytric, Get-there, KDS etc.).
You'll be perfect for the role if you have:
KEY RESPONSIBILITIES (not limited to):
Pre- Sales
• Identify & qualify customers
• Mapping Competition Products
• Environmental Analysis
On boarding of Customers
• Complete responsibility of on boarding of customers with the support of KAM/CRM
across India.
• Audit gate for KYC document check, contract signoff, SLA/SOP signoff before account
Go Live
• Creation of process notes and process maps for new customers.
• Collaborate with internal teams and ensure compliance to all client requirements
and provide appropriate training to clients and ensure efficient implementation of
all systems.
• Develop all processes and tools for customer implementation lifecycle and identify
all defects and provide an efficient interface with all marketing and technical
departments.
• Maintain all project plans and ensure compliance to timeframe and collaborate with
stakeholders for all implementation processes & managing implementation
timelines
• Ability to identify, diagnose and resolve issues affecting client implementations.
• Ability to communicate with employees at all levels of the organization
Re-Implementation
• Gap analysis in service process for existing clients on request from KAM/Ops
• Implementation of revised SOP/SLA in these clients
Functional Competences.
Must have extensive knowledge of
• Technical knowledge about travel industry systems (GDS, OBTS, Client Portal) and
software (specially TMC). Well versed with OBT Configuration (any Travel tool available
in industry)
• GDS (Amadeus) knowledge
• MS Office
• Client handling experience
• Project management skills such as being well-organized, multi-tasking, time
management
• Ability to see a holistic picture and envisage solution
• Ability to manage complexity
• Fluent in Business English, written and Verbal
• Abilities to deal within a multicultural environment
• Handle support query added advantage
• Prepare Documents like User Guides & PPT’s
• Excellent Presentation skills – Virtual & Personal e.g. giving Tool Demo to client’s
• Able to coordinate with internal & external if required
Added advantage
• Hands on experience of MS Visio (or similar)
• Business process re-engineering experience
• Base understanding of the FCM (TMC) tools/products
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
Market Aligned remuneration structure and a highly competitive salary
Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people
Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people
Paternity Leave: We ensure that you can spend quality time with your growing family
Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
We value you...
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are...
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism
