Start your Journey

About the Opportunity

As the Program Manager for the team, you will play a pivotal part in managing large-scale transformation programs to drive efficiency and effectiveness across the team.

The Program Manager will be responsible for aligning program objectives with Flight Centre Travel Group's (FCTG) strategic goals, and collaborating with leaders and vendor managers to enable successful program delivery.

This role demands a strategic thinker with exceptional program management skills. You will collaborate closely with internal stakeholders to understand requirements and ensure alignment with corporate objectives. In addition, you will oversee the coordination and execution of multiple projects, manage program resources and budgets, address risks and issues that arise and prepare timely and consistent reports.

Candidates must be based in Brisbane, or willing to relocate. The role will be for an initial 12 month period, to be reviewed at the end of that time.

In this role you will:

• Lead the planning, execution, and delivery of finance and outsourcing transformation programs within the team, ensuring alignment with corporate strategy and objectives
• Build and maintain strong relationships with stakeholders to ensure program success
• Collaborate and partner with senior leadership, finance teams, and external partners to define and drive program scope, objectives, and deliverables
• Develop and manage program strategies and plans, including program objectives, deliverables, timelines, budgets and resource requirements
• Monitor progress and performance, proactively identifying and mitigating risks to ensure timely delivery
• Partner with internal teams to ensure that programs are aligned with FCTG’s strategic goals
• Ensure all programs comply with relevant regulations, policies, and standards
• Drive governance frameworks to monitor and report on program performance and compliance

You will do well in this role if you have: 

• Demonstrated experience in leading and managing complex programs, with a track record of successful program delivery, ideally in finance and outsourcing
• Strong program management skills, including the ability to develop and maintain complex and strategic program plans, manage resources, and mitigate risk
• Proven ability to collaborate with diverse internal and external stakeholders to ensure program alignment and success
• Proven ability to drive change and transformation and lead through ambiguity
• Excellent organisation and time management skills, with ability to manage multiple projects simultaneously
• Strong analytical and problem-solving skills, with strategic focus on achieving program goals and driving efficiency
• Excellent communication and interpersonal skills, with the ability to influence and build relationships with stakeholders at all levels
• Ability to travel both domestically and internationally as required
• Tertiary qualifications at a degree level in a related field

What you will enjoy:

• Unique Culture:  you will be employed by an inclusive company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• We love to travel:  generous discounts, including family and friends, on flights, hotels, tours, cruises, car hire, attractions, travel insurance and more 
• Development:  individualised continuous Learning & Development pathway options
• Exclusive Staff Discounts:  accessible via our employee-only myRewards portal, with 400+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan, head office gym and EOT facilities, and much more
• Balance:  flexible working arrangements available
• Brightness of Future:  career opportunities in a network of brands and businesses across the globe - we prefer to promote from within  
• Corporate Health Discounts:  access exclusive discounts on health insurance plans for you and your family with our partner, BUPA
• Mental Health:  support, mindfulness activities and Employee Assistance Program for staff and family
• Social:  regular awards nights, social team-building and industry events, with the opportunity to attend the annual Global Gathering (Los Angeles in 2025) 
• Pride:  reconciliation, diversity and inclusion practices - a Corporate Social Responsibility program supporting the environment and nominated charities through workplace giving, paid volunteer leave and fundraising through the Flight Centre Foundation
• Sustainability:  the protection of our environment is essential to the future of tourism, so as a leading global travel group, we have made efforts to affect positive change