At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
As the Technical Business Analyst you will be the subject matter expert as well as a trusted analyst within our Digital Platforms team. You will get into the detail of how a solution meets business needs and will articulate the complex rules around it.
You'll work across challenging environments in our Global Product Management and Engineering (PM&E) Leisure area, this role will grow with the business as we define new service and technology offerings to identify and design key data integrations and services that support the promotion and sale of travel products suggested to our customers.
Our Digital Platforms team works on our customer facing websites, online booking engines, and mobile apps for our global Flight Centre brand, if this interests you and you enjoy working across challenging environments with intelligent, like-minded professionals, we encourage you to apply!
Day to day:
- Facilitate business requirements gathering / user story mapping
- Analyse business requirements, management systems, process performance, and technical solutions
- Conduct gap analysis and provide recommendations to relevant stakeholders
- Defining detailed product requirement documents and definitions that promote scalability, smart practices, and an intuitive platform
- Documenting requirements by studying business functions, gathering information from users, and evaluating output
- Working with engineers, solution architects and test teams to develop, test and implement platform features and bug fixes
- Identifying key business/system processes, business rules, functional &non-functional requirements
- Assisting with the configuration and development of system enhancements and innovation
You'll be perfect for the role if you have:
- Minimum 3 to 5 years technical business analysis
- Understanding of all aspects of the systems/software development lifecycle
- Atlassian Suite: Confluence, JIRA
- Agile software development methodology experience
- End to end understanding of development processes
- Travel industry domain experience
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!
🧑💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
🔧Access to learning tools such as Udemy for ongoing technical skills development
♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Irreverence. Ownership. Egalitarianism.
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