Hello,
FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.
As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.
Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fourth time! FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.
A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.
Day in the life:
UiPath Support Engineer is responsible to provide technical support, troubleshooting and maintenance for our UiPath-based automation solutions. The ideal candidate will have strong expertise in UiPath RPA, issue resolution and performance optimization while collaborating with business users, developers and infrastructure teams to ensure seamless bot operations.
You'll be perfect for the role if you have:
Key Responsibilities:
- UiPath Bot Support and Maintenance
- Monitor, troubleshoot and resolve issues related to UiPath robots, orchestrator and workflows.
- Investigate automation failures, logs and exceptions, ensuring minimal business disruption.
- Perform root cause analysis (RCA) and implement long-term solutions for recurring issues.
- Restart and reconfigure failed bots and environments as required.
- Incident and Problem Management
- Respond to and resolve tickets within defined SLAs.
- Escalate complex issues to the development team while ensuring timely follow-ups.
- Collaborate with IT, security and infrastructure teams to resolve system dependencies.
- Automation Enhancements and Optimization
- Identify performance bottlenecks and suggest script or workflow optimizations.
- Work closely with RPA developers to implement fixes and enhancements.
- Recommend best practices for exception handling, logging and monitoring.
- Documentation and Reporting
- Maintain documentation for incidents, fixes and troubleshooting guides.
- Generate reports on bot performance, failure trends and automation uptime.
- Provide regular updates on automation health and incident resolutions.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in UiPath support, maintenance, or development.
- Strong knowledge of UiPath Orchestrator, Robots and Queues.
- Experience with debugging UiPath workflows, analyzing logs and handling exceptions.
- Familiarity with SQL, PowerShell, or Python for log analysis and troubleshooting.
- Knowledge of Windows Server, Virtual Machines and Cloud environments is a plus.
- Experience with ticketing tools (JIRA, ServiceNow, etc.) for issue tracking.
- Strong analytical and problem-solving skills.
- Ability to work in a 24/7 support environment (if required).
Preferred Qualifications:
- UiPath Advanced RPA Developer (UiARD) or UiPath Associate Certification.
- Experience with API integrations, web scraping and workflow performance tuning.
Understanding of DevOps practices and CI
Work Perks! - What’s in it for you:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
⭐Innovation Days: the opportunity to create, collaborate, and bring innovative concepts to life with dedicated innovation days!
🧑💻 Dedicated Engineering Days: hosted by technology partners off-site, staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
🔧Tech Learning Tools: access to learning tools such as Udemy for ongoing technical skills development
♀️ Encouraging Equality: Join our Women in PM&E community, a comprehensive program aimed at fostering gender diversity, empowering, and supporting women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
We value you...
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are...
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism
