At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
We are looking for a Business Analyst who is experienced in analysing and identifying business needs and improvements, to assist with driving efficiencies across internal processes and improving technology platforms and products, specifically finance and booking system processes.
You'll be responsible for gathering requirements, documenting process, design and architecture, with strong analytical and problem-solving skills. If you have knowledgeable in business process improvement, software development life cycle methodologies, and experience in creating commercial business cases to understand the ROI of opportunities, we encourage you to apply.
Day to day:
- Gather and document business requirements and translate them into functional specifications
- Develop use cases and process flows to support the development of software solutions
- Conduct stakeholder interviews to understand business needs and pain points
- Collaborate with stakeholders to ensure that project objectives are aligned with business goals
- Facilitate communication between business and technical teams
- Create business cases and cost-benefit analyses to support business opportunities
- Participate in user acceptance testing and ensure that solutions meet business requirements
- Develop and maintain system documentation and training materials
You'll be perfect for the role if you have:
- 3+ years of professional experience in a business analyst role or similar
- Finance and booking system process experience
- Automation and efficiency experience
- Demonstrated experience working in a fast-moving and dynamic environment
- Strong analytical skills with a data-driven approach to decision-making
- Ability to lead and motivate cross-functional teams
- Project management skills with a focus on process improvement
- Business Analyst qualification
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!
🧑💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
🔧Access to learning tools such as Udemy for ongoing technical skills development
♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Irreverence. Ownership. Egalitarianism.
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