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FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

About the Opportunity

We are looking for an Account Manager to join our expanding Account Management Team.

The Account Management role is designed to manage the relationship between FCM and agreed clients. These clients will be provided with integrated travel management program in accordance with agreed service level agreement. The strategic intent of these programs will be to deliver saving though spend leverage, tightened program control and optimum operational services.

The purpose of the Account Manager is also to drive client profitability, retention of accounts and grown the number of FCM served provided to the client.

 

 

Key duties and responsibilities

• Drive consolidation by ensuring the client directly procures all products and services from FCM including air, hotel, car, rail, ground transport, insurance and VIP Services.
• Promote and sell FCM’s value added services including expense management solutions, reporting, payment solutions, hotel programs, online technology, insurance programs and event management
• Develop and execute a travel cost management business plan detailing objectives, strategies and measurable targets for savings
• Drive common service delivery to the client in accordance with agreed Service Level Agreements and ensure an effective feedback/complaints management process is in place
• Build and maintain effective working relationships with key procurement executives, travel bookers, travelers and preferred suppliers to optimise the success of the travel program for the benefit of our clients and FCM
• Conduct formal reviews of the client’s travel program to ensure program objectives are met
• Utilise and update CRM system for all client activity

We’d love to hear from you if you have...

• Commercial related experience in a corporate B2B environment is a plus.
• Excellent listening skills – must have demonstrated ability to identify client needs and be solutions focused
• Persuasive and unafraid to negotiate; has good business acumen
• Proficient with Microsoft tools - Word, Excel & Powerpoint and comfortable with technology for reporting and CRM
• Ability to analyse data & presenting insights and recommendations in a professional manner
• Written and verbal communication skills in English 
• Good team player
• Great attention to detail, can managed deadlines and able to multi-task while efficiently managing priorities
• Demonstrates self motivation and personal excellence by showing personal determination and resilience and is optimistic in changing circumstances.

Work Perks! - What’s in it for you: 

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. 

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

• Generous remuneration structure and a highly competitive salary 

• Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself 

• Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave 

• Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons 

• A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally 

• Enjoy the freedom and flexibility with our Flexible Working Arrangement 

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! 

• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. 

Are you ready to elevate your career in travel management? Apply with FCM today!