The Opportunity
This role is pivotal in Scott Dunn’s transition from static contracts to live product availability, pricing and booking. The Product Connectivity Lead will be responsible for onboarding new properties through new and existing live connections accessed via iVector and supporting the sales team with issues and queries as required.
The role will ensure property setups are correct, their pricing and rates are complete and accurate and that the properties offer all special offers through the connection. This role will be the super-user, relied upon by the Sales team to assist with questions and queries, and liaise with third parties regarding any technical or product-related issues.
The Product Connectivity Lead will also work closely with the internal and external technical teams to ensure the system is as clear and intuitive and easy to use as possible, using initiative to make enhancements and improvements to increase adoption and reduce opportunities for user error.
Responsibilities
The responsibilities for this role include (but are not limited to):
- Spearhead overall usage and performance of iVector to deliver an increase in productivity and conversion
- Liaise with third party companies to set up new connections and working with third parties managing any connection-related issues
- Liaise with properties to ensure correct products, rates, types, categories, pricing and offers are loaded
- Maintain an up-to-date database of properties and available connectivity.
- As the system Super-user, assist Sales Team with technical problem-solving with iVector.
- Recognise any issues and blockers with the system and work with the relevant internal and external technical teams on areas of iVector that need attention / development with suggestions, ideas and work arounds on own initiative.
- Be the Subject Matter Expert for loading and maintaining contracts in iVector if a connection is not possible and the property is a priority.
- Assisting testing for system integration and provide test-feedback on what is not working with in depth knowledge of system to explain to dev team.
- Assisting queries from iVector users including TCs, MEs & TEs
- Train people how to use the system and create training resources incorporating iVector into multiple roles
About You
- Experience in System Connectivity, channel partners and switches
- Working with highly technical 3rd party integration partners
- Professional communication skills
- Contract Loading experience
- Special Offer understanding and understanding of how to convert to structured data and loaded into systems
- Commercially focused and able to prioritise tasks based on the business needs
- Thorough understanding of Property product pricing structures
- Fastidious and rigorous testing approach and mindset
- Ability to step through issues and trace them to the root cause as far as possible.
- Ability to meet deadlines and adjust to changing priorities
- Excellent attention to detail
- Be friendly, supportive and helpful to all internal users
- Ability to assess and solve problems quickly and effectively
- Work as part of a team with the ability to maintain composure and sense of humour!
- Have an attitude of ‘nothing is too much trouble’ and able to show respect to others
Values & Behaviours
All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.
- In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
- In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
- Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.
Location
We aim to find someone who would be office based in our London, Hammersmith office.
Why work for Scott Dunn
In return for your expertise and commitment to our values of in the detail, in the know, and inspiring;
- We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group
- We give you the tools to succeed – We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.
- We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30).
- We celebrate your excellence – With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms.
- We provide you with a wide-range of job and industry-perks – We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much, more!
Diversity, Equity, and Inclusion
At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences.
Should you require any support or accommodations as it relates to our recruitment process, please contact recruitment@scottdunn.com for further information or alternative application processes to support your requirement.
Apply
You do not need to meet all the requirements to apply for a position at Scott Dunn. If you are interested in working with Scott Dunn, please apply now.
