At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
Join Flight Centre Travel Group as a Senior to Principal AI/Machine learning Engineer and play a pivotal role in shaping the future of AI-driven travel.
In this senior position, you will drive the design, development, and deployment of cutting-edge AI solutions across machine learning, generative AI, intelligent agents, and agentic workflows. You'll influence enterprise-wide AI strategy, build scalable platforms and capabilities, and lead a high-performing team to deliver innovative solutions that enhance customer experiences and business outcomes at global scale.
DAY TO DAY YOU WILL
- Lead the development and product ionisation of machine learning models, LLM-powered systems and agent-based applications
- Define and build end-to-end MLOps capabilities including CI/CD, model registry, monitoring, drift detection and retraining pipelines
- Establish LLMOps standards covering context engineering, evaluation pipelines, safeguards, red teaming and policy guardrails
- Architect and build AI agent workflows, orchestration layers, gateways and endpoints to enable secure and scalable AI solutions
- Design and govern MCP servers and agent communication protocols to ensure interoperability, scalability and security
- Implement observability practices across machine learning and generative AI systems, including reliability, latency, evaluation and cost monitoring
- Drive scalable machine learning infrastructure, feature stores and data platforms using Databricks
- Oversee Kubernetes-based deployments and cloud-native AI infrastructure
- Partner with senior stakeholders to prioritise and deliver multiple high-impact AI initiatives
- Coach, mentor and grow a high-performing AI engineering team
YOU'LL BE PERFECT IF YOU HAVE
- 5+ years' experience delivering production-grade machine learning or AI systems with proven commercial impact
- Experience building AI agents or LLM-powered applications in production environments
- Strong hands-on expertise in ML infrastructure, distributed systems and scalable AI architecture
- Experience building and governing AI agent platforms, including tool orchestration, gateways and endpoints
- Familiarity with MCP servers and emerging agent communication protocols and standards
- Experience developing evaluation frameworks, governance controls and safety mechanisms for LLM and agent-based systems
- Deep knowledge of Python, modern AI/ML frameworks and Databricks
- Strong expertise in Kubernetes and cloud-native production environments
- A degree in Computer Science, a related field, or equivalent practical experience
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!
🧑💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Irreverence. Ownership. Egalitarianism.
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