ProHub Solutions Specialist - South Bank, QLD

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Brand: Global Supply
Work type: Full time
Location: Queensland
Categories: Operations and Logistics

Join our Supply Operations division as a ProHub Solutions Specialist and play a critical role in resolving complex travel escalations while shaping the future of support across Flight Centre Travel Group. You will be at the centre of high-impact problem solving, supporting consultants and travel managers across all brands and enabling smarter self-service through capability building. This is a unique opportunity to combine expert travel knowledge, stakeholder management, and emerging AI and offshore support oversight in a fast-paced, dynamic environment. Based in our Global HQ in Brisbane, you will directly influence operational excellence across the business.
 
Day to day you will...
 
• Manage complex second-level escalations across Leisure, Corporate, and Independent brands, ensuring expert resolution of high-risk and post-departure issues
• Provide advanced fares, ticketing, and booking maintenance support across multiple GDS and fulfilment systems
• Lead complex problem solving, including root cause analysis, dispute resolution, and risk mitigation
• Interpret and communicate policies, processes, and supplier requirements clearly across stakeholders
• Build and maintain strong relationships with internal teams, suppliers, and partners to resolve issues and drive outcomes
• Identify product or process gaps and escalate insights to improve systems, knowledge, and service delivery
• Oversee quality assurance of offshore teams and validate AI-generated responses, driving continuous improvement
• Manage competing priorities in a fast-paced environment while maintaining accuracy, consistency, and operational excellence
 
You'll be perfect if you have... 
 
• FCTG experience essential
• Minimum 3 years’ experience in the travel industry
• Previous leadership experience (preferred)
• Strong understanding of Leisure, Corporate and/or Independent travel systems
• Solid fares and ticketing knowledge
• Multi-GDS experience (advantageous)
• Strong problem solving and root cause identification skills
• Advanced communication skills (verbal and written)
• Proven ability to build relationships and collaborate across teams
• High level of business acumen and customer-centric mindset
• Ability to perform under pressure and manage competing priorities
 
What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

 

 

Applications close:

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