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About FCM

FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.

About the Opportunity

Are you looking for a new challenge? Are you looking to take the next step in your leadership pathway? 

FCM's service offering is simple; we provide our clients with the simple, cost-effective answers to business travel management through a highly personalised services tailored to meet our client's individual requirements. Our ideal candidate will have a minimum of 3 years travel consulting experience along with buckets of ambition and an insatiable appetite for making solid relationships and delivering impeccable service to successfully combine travel management and a new career step into leadership.

What you'll be doing:

• Plan and coordinate domestic, regional and  international travel arrangements for all customers 
• Manage complex itineraries, including multiple destinations, visa requirements, and special accommodations
• To provide strong organizational skills, attention to detail, knowledge of travel industry trends, and excellent customer service.
• To be a custodian and assist in ensuring the customer's Online Adoption
• To service, retain and grow the portfolio; ensuring optimum levels of service are maintained at all times.
• Ensure enquiries are actioned as per agreed SLA
• Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards of service
• Ensure that all the organization's business travel is well-organized, cost-effective, and compliant with company policies, ultimately contributing to the success and efficiency of the business

Assisting and supporting your Team in all aspects of the FCM business environment; including:

• Customer service and satisfaction
• Implementation and adherence to the FCM daily, weekly and monthly systems
• Achievement of financial results and KPI's
• Maintaining communication between team members
• Maintaining an overall positive office environment

What you'll need:

• Embrace company philosophy, values and change  
• Excellent communication skills
• Ability to manage change and exceptional customer service
• Ability to handle high volumes of business
• The drive, determination and focus to co-lead a successful business
• Minimum 3 years proven sales ability with consistent figures in a travel manager or travel consultant role
• GDS proficiency with Amadeus

What’s In It For You?

• Above market earnings plus uncapped incentives plus super!
• Tailor your ideal work-life balance with hybrid arrangements
• Free health and wellness consultations
• Free financial planning consultations
• Award winning Flight Centre employee benefits
• Social events such as Buzz Nights, opportunity to attend Global Ball overseas for high achievers
• Global career advancement/travel opportunities
• Leadership Programs & further education, training and development
• Giving Bank & Volunteer Leave 
• Employee share scheme
• The opportunity to play an integral role in the growth of the business
• Travel discounts on flights, hotels and insurance for you, your family and friends

Are you ready to elevate your career in corporate travel leadership? Apply with FCM today!

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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.