Regional Key Account Manager

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Brand: FCM Meetings & Events
Work type: Full time
Location: Singapore, Kuala Lumpur, Malaysia
Categories: Marketing and Communication, Sales and Customer Service, Commercial

Regional Key Account Manager | Building Partnerships That Travel Further.

If you thrive on strategy, love solving complex challenges, and know how to turn client relationships into long-term success stories—this role has your name on it.

When you combine the talent, tech, global reach of our new blended brand as well as the amazing ability of our people to think differently - the result is a meetings and events company LIKE NO OTHER. We are FCM Meetings & Events!

About the Opportunity

As a Regional Key Account Manager, you'll be the strategic heartbeat behind some of our most important client relationships across Asia and MNC accounts. You'll lead complex engagements, deliver innovative M&E solutions powered by integrated event technology, and partner with senior stakeholders to unlock growth and retention. This is a high-impact role for a relationship builder who thinks globally, acts regionally, and isn't afraid to roll up their sleeves to get the deal done.

What You Will Do

  • Lead end-to-end engagement for complex, high-profile regional accounts—from initial consultation through renewal and growth
  • Build and nurture multi-level relationships (MLRs) with C-Suite executives and key decision makers who shape the future of their travel and M&E programs
  • Develop tailored account strategies based on deep understanding of client business priorities, challenges, and goals
  • Drive account growth by increasing programme attachment rates, minimising revenue leakage, and maximising client wallet share
  • Collaborate with regional and global teams to align strategies and deliver seamless, world-class client experiences
  • Work closely with partner markets to ensure consistent service delivery aligned with SLAs and client expectations
  • Clearly articulate our value, differentiators, and technology solutions in a way that resonates with senior stakeholders
  • Manage multinational contract renewals and negotiations, ensuring smooth handovers and continuity across teams
  • Identify and unlock growth opportunities within your portfolio across multiple industry sectors
  • Represent FCM Meetings & Events at major industry events, conferences, and tradeshows—putting our brand and expertise front and centre
  • Maintain accurate CRM documentation and structured activity management that drives accountability and results
  • Contribute to the broader enterprise growth strategy and client retention initiatives through effective account stewardship

Who We're Looking For

  • 8+ years in B2B regional account management or client leadership, including at least 2 years managing multinational (MNC) customers
  • A proven relationship builder who develops long-term, strategic partnerships at the senior and C-Suite level
  • Commercially astute with strong experience in global business travel programmes and/or M&E service environments
  • A confident negotiator who leads complex commercial engagements with clarity and conviction
  • Strategic thinker with a consultative approach—you align solutions to business outcomes, not just needs
  • Highly collaborative, with the ability to influence and partner across global, regional, and local teams
  • Exceptional communicator and presenter who can engage executives and command a room
  • Organised and detail-oriented, with a track record of managing complex portfolios and driving KPIs around retention, growth, and service excellence
  • Self-motivated and accountable—you thrive as an individual contributor in a high-performance environment

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

  • We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
  • Work life Balance: We believe in “No Leave = No Life” so have your own travel adventures with paid annual leave and access travel industry perks
  • Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
  • Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.

Ready to take client relationships to the next level? Apply now and let's talk!

#LI-KM1#FCMAS#LI-Onsite

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