At FCM Meetings and Events, we have an elevated focus on strategy, content and technology. We are leaner, more agile. And it’s all backed by the global strength and security of Flight Centre Travel Group’s flagship corporate travel brand FCM Travel. When you combine the talent, tech, global reach of our new blended brand as well as the amazing ability of our people to think differently - the result is a meetings and events company LIKE NO OTHER.
We connect our customers’ audiences to their business and/or strategic message by creating innovative events, compelling incentive programs and exciting branding and communications. We create experiences that make memories for the audience, whether in person or virtually, by stimulating their hearts and minds to optimise their engagement.
As a Business Development Manager, your primary focus is to gain and increase new business sales for conferences, meetings and events including event production, digital and creative services, incentives and reward and recognition programs at a profitable level for the company.
What you will be doing:
- Lead and execute business development initiatives in alignment with the brand’s strategic pillars and overarching sales objectives.
- Identify, pursue, and secure new business opportunities across the full suite of FCM Meetings and Events services.
- Drive profitable sales growth from new prospect clients, ensuring all business meets or exceeds minimum margin requirements.
- Build and manage a robust and accurate sales pipeline that supports revenue and growth targets.
- Ensure high conversion rates through strategic lead qualification, timely follow-up, and effective client engagement.
- Collaborate closely with events, customer solutions, production, and creative teams to develop tailored, high-impact and winning proposals and presentations, including the preparation of detailed event/conference budgets.
- Ensure all pitch responses clearly articulate FCM Meetings and Events brand standards, customer value proposition, and market positioning, and that submissions are complete, persuasive, and meet all deadlines.
- Develop and maintain comprehensive client service plans, ensuring regular and strategic client engagement to foster loyalty and identify upsell opportunities.
- Actively communicate and collaborate with Flight Centre Travel Groups internal stakeholders, including the broader FCM Meetings and Events team, to align on sales strategies and share insights into client needs and market shifts.
- Leverage internal networks across the business to generate leads, uncover cross-sell opportunities, and support broader business acquisition goals
- Represent FCM Meetings & Events at industry events, trade shows, networking functions, and client meetings to enhance brand visibility and build strategic relationships.
- Monitor and analyse industry trends, competitor activity, and market intelligence to inform and refine sales strategy and customer engagement approaches.
- Maintain accurate and up-to-date records of sales activity, pipeline status, and client communications using relevant CRM systems
- Demonstrate and uphold FCTG’s philosophies consistently in all actions and interactions.
What you will bring to the role:
- Proven Sales & Business Development Expertise
Ability to identify, pursue and convert new business opportunities
- Strong Relationship‑Building Skills
A natural ability to build rapport with both internal and external stakeholders and nurture long‑term client partnerships and maintain a strong industry network
- Events Industry Knowledge
Understanding of event operations, venue capabilities, logistics and the end‑to‑end client journey
- Strategic & Commercial Mindset
Comfortable analysing pipelines, forecasting, developing sales strategies and negotiating profitable contracts
- Exceptional Communication & Presentation Skills
Confident in pitching proposals, facilitating meetings, and articulating value propositions that resonate with clients
- Customer‑Centric Approach
A focus on understanding client needs, creating tailored event solutions, and delivering a seamless experience
- High Level of Organisation & Attention to Detail
Managing multiple enquiries, proposals and follow-ups efficiently while maintaining quality and professionalism
- Results‑Driven & Self‑Motivated
Thrives in a target-driven environment with a proactive, goal-oriented work style
- CRM & Data Management Proficiency
Comfortable working with CRM systems (Salesforce preferred), tracking leads, reporting accurately, and leveraging insights to optimise performance
- Collaborative Team Player
Works effectively with marketing, operations, and event delivery teams to ensure successful outcomes
- Tertiary qualification in Business or related field is desirable
What’s in it for you?
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
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