About the Opportunity
The Travel Relationship Manager (TRM) is a vital travel management specialist, responsible for overseeing and coordinating comprehensive travel arrangements for a diverse range of clients. This role demands a strong capability in building and maintaining relationships with both internal and external stakeholders, including management teams, employees, officials, and various travel service providers such as airlines, hotels, car rental agencies, ground transportation services, credit card companies, and expense management firms.
As the primary contact and relationship manager, the TRM plays a crucial role in ensuring a seamless travel experience for all Stage and Screen clients. This entails a thorough understanding of each client's unique travel needs and preferences, and the ability to address and resolve any travel-related issues promptly and effectively. Key to this role is the ability to leverage specialist skills in problem resolution, maintain excellent contacts within the travel industry, and provide accessible support at all times, particularly during peak travel periods.
Furthermore, the TRM is tasked with driving client profitability, retention, and growth. This involves a focus on delivering high-value, best practice travel programs tailored to meet the needs of large market, high-touch, and strategic customers at national, regional, and global levels.
The strategic intent behind these programs is to deliver exceptional customer service, enhanced efficiency, cost savings, and the best in market account management practices. This includes leveraging state-of-the-art technology, products, and services to foster client retention and growth, ultimately leading to the development of a top-tier customer travel program.
The TRM's approach should be flexible enough to accommodate the diverse requirements of different markets while ensuring alignment with agreed-upon national, regional, and global standards. This role encompasses the management of a portfolio that includes national, strategic, and large customer accounts.
About you:
- Minimum 2 years of Travel industry experience
- Experience in managing large accounts
- Corporate B2B service experience
- Demonstrated ability to build multi-level relationships
- Ability to articulate knowledge about products, services and value proposition to customers
- Ability to travel when required
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our exclusive rewards portal with leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA; access to internal gym
🌞Mental Health: Support, wellness and Employee Assistance Programs available for staff and family
🎉Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration (Bangkok in 2026!)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Please note: applications can only be considered by candidates who are based in, and have the right to work in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.
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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
