We are looking for a forward-thinking and proactive Luxury Product Designer to support our product team. You will be working in a fast-paced environment in a small but savvy team to cement the position of an established luxury travel brand.
The Luxury Product Designer is responsible for assisting the Travel Associates (TA) product strategy as part of the high performing TA product team. The key intent of the role is to surface and merchandise product through the network, ensuring the growth of luxury market share and the increase in cruise and land attachment for the TA advisor network. You will be key in enhancing product offers through collaboration with the wider TA team and empowering advisors to upskill and maximise margin opportunities.
In this role, you will report to the TA Head of Product and will work collaboratively with the wider Product and Marketing team, merchandising and surfacing key cruise products to aggressively grow revenue and profit to our business. This role is onsite at our South Bank HQ.
Accountabilities
- Merchandising and surfacing product from key cruise partners as advised by the Cruise Manager
- Work with the Cruise Manager to solicit compelling offers whilst identifying product gaps
- Design and create cruise and tour product bundles to market for inclusion in campaigns, including:
- Bundled air, maximising wholesale air opportunities
- Compelling, exclusive cruise offers
- Website product management
- Digital marketing offers to market to drive high-value, targeted enquiry
- Stand-alone cruise pricing and ACCCing
- Ensure the Brand & DNA is evident in the creation of bespoke product design and execution of new product ranges
- Ensure competitiveness and competitor analysis on all marketed packages. Review, update &/or extend packages on a regular basis
- Maximise loyalty opportunities for the strong Travel Associates client database
- Communication of new offers, advisor education & collateral distribution to the network
- Assist in driving CLIA membership training
- Promote open, regular and two-way communication between product and advisors
- Assist in the delivery of the right information back to TA on the products being sold and any opportunities.
Experience & Knowledge
- 4+ years’ experience in a product design role
- Experience with managing competing deadlines
- Experience with building and maintaining relationships
- Attention to detail – you understand the little things matter
- Computer skills: proficiency in Microsoft office suite, procat, cruise systems including Polar, GDS/Sabre
- Excellent communication skills
- Great work ethic – you work hard and love what you do
- A positive, friendly and enthusiastic attitude!
- Experience in a relevant retail consumer industry (ideally travel)
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
We value you
Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’. With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’. Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
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