We’re looking for a seasoned HR Operations Team Leader to inspire and lead a high-performing team dedicated to delivering exceptional HR support across the employee lifecycle.
In this pivotal role, you’ll ensure the smooth execution of end-to-end HR processes while maintaining compliance across global regions. As the primary escalation point for complex queries, you’ll provide expert guidance, drive team performance, and foster a culture of service excellence. Collaboration with global HR stakeholders is key, as you work to align processes and continuously enhance the employee experience. Please be aware that this role will require someone who is able to cover rotational shifts to cover global business hours for Australia, Asia, UK/EMEA, New Zealand and the Americas.
Key Responsibilities:
- Manage a team of HR Operations specialists, work assignment, overseeing day-to-day service delivery, performance, and development
- Demonstrate hands-on expertise in end-to-end employee lifecycle management, including onboarding, transfers, data management, payroll inputs, and offboarding
- Act as the escalation point for complex employee queries and team queries, providing guidance, direction, and resolution
- Oversee and ensure accuracy in HR systems management, including organisation structures, reporting hierarchies, and position management within Workday
- Ensure data accuracy, compliance, and audit readiness through real-time updates and controls
- Manage employee and team queries through ticketing systems, chat, and email, ensuring SLA adherence
- Partner with HR Business Partners, Talent Acquisition, Payroll, and Compliance teams to drive process alignment and consistency
- Collaborate with global teams to balance standardization with local compliance requirements
- Provide reporting and analytics on HR metrics, team performance, and process effectiveness
- Drive continuous improvement, automation, and process optimization initiatives to enhance efficiency and employee experience
You’ll be perfect for the role if you have:
- Postgraduate degree / MBA in Human Resources or related field
- 6–8 years of HR Operations experience, with proven hands-on delivery across the employee lifecycle
- Minimum 2–3 years of experience managing teams in a global/shared services or shift-based environment
- Proficiency in Workday is mandatory
- Proficiency in MS office for HR analytics
- Strong knowledge of HR processes across the employee lifecycle
- Ability to handle confidential data with high integrity and discretion
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
Market Aligned remuneration structure and a highly competitive salary
Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
Great place to work - Recognized as a top workplace for 5 consecutive years, which is a testimonial of our commitment towards our people
Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the wellbeing of our people.
Paternity Leave: We ensure that you can spend quality time with your growing family
Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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