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About the Opportunity

The Travel Academy is Flight Centre's externally facing education business that offers a university level Diploma in Travel and Tourism.

The Content, Academic, and Instructional Design Specialist plays a vital role in enhancing the quality and effectiveness of educational content and instructional delivery of a tertiary level qualification.

This position is responsible for collaborating with external stakeholders, subject matter experts, and the Flight Centre Travel Academy (FCTA) business to design, develop, and implement innovative and engaging instructional materials, courses, and programs. The specialist will ensure that all educational content aligns with best practices in pedagogy, technology, and adult learning theory.

What you will be doing:

• Ensure and oversee the compliance and adherence of course content to tertiary practices and governance through effective coordination and management
• Conduct regular reviews and updates of existing course materials to maintain relevance, accuracy, and alignment with learning outcomes
• Work closely with Facilitator Team to ensure learning outcomes and assessment strategies and processes are met
• Monitor and assess student feedback, performance data, and learning analytics to make data-driven improvements to course design and delivery
• Design and develop a content and academic review plan and calendar for the next 12 months
• Maintain and enhance subject learning content to ensure alignment to learning outcomes
• Regular meetings with stakeholders (internal and external) to analyse, design and develop high quality content and align to student learning objectives for our subjects and FCTA programs
• Train internal stakeholders of appropriate procedures and policies
• Apply instructional design principles to create engaging learning experiences (online and face-to-face) that cater to diverse learning styles, promote active learning, and encourage critical thinking
• Stay current with emerging trends, technologies, and best practices in instructional design and educational technology to continually improve course quality
• Stay current with Travel and Tourism industry trends
• Facilitation: online facilitation including tutorials, Q&A, workshops and O-Week sessions)
• Grading and assessing of student assessments (reports, essays, presentations, case studies, and practical assessments across all subjects)
• Student Involvement: maintain communication with students via coaching calls and end of semester calls

What you will need:

• Minimum 5 years broad Travel and Tourism industry experience is essential
• Facilitation / online facilitation experience
• Minimum 2 years Instructional Design experience is essential
• High-level understanding of instructional design principles, pedagogical theories, and adult learning methodologies to create effective and engaging learning experiences
• Graduate Certificate of Teaching and Learning / relevant qualification (desirable)

Hours: Standard business hours Monday to Friday

Salary: $95 k p.a. plus superannuation/bonuses

Location: South Bank in Brisbane, QLD

What you will enjoy:

• Culture: You will be employed by a company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply. This includes Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of age, race, gender, gender identity or expression, sexual orientation, or veteran status
• Development: Access to 'LinkedIn Learning' for ongoing skills development - over 24,500 courses in over 20 languages!
• Exclusive Staff Discounts: accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• We Love to Travel: generous discounts, including family and friends, on flights, hotels, tours, cruises, travel insurance, attractions and more
• Flexibility: Monday to Friday week, business hours with flexible options 
• Brightness of Future: career opportunities in a network of brands and businesses across the globe - we promote from within  
• Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.  
• Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)  
• Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
   

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.