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About the opportunity

As a Community Development Executive, you will be responsible for developing and implementing community-based experiences where Discova operates. This role is responsible to research and be aware of new customer trends and emerging opportunities, aligning these with local community development and economic goals. You will provide insight and product development direction for market leading community-based experiences.

Possessing strong commercial acumen, you will be responsible for community projects that are sustainable and impactful for both Discova and the local community, building a strong relationship with community leaders to operationalize community-based experiences and developing product that are competitively priced, profitable and ready for distribution across Discova’s sales channels. Sitting at an integral cross-section, this role will help to realise the company’s ESG vision by ensuring that Discova’s community-based product range delivers a positive social and environmental impact.

Key responsibilities

• Set up and manage community-based travel products and projects that deliver meaningful, interactive experiences for travelers and benefit local communities.
• Accompany community-based groups when required to maintain high quality service delivery and good working relationship with external customers and local communities.
• Ensure community-based project assets and donations, village funds and expenses are well maintained and recorded.
• Develop and maintain superior working relationship with local communities, local authorities, NGO’s and relevant stakeholders to support sustainable growth of community-based travel segment.
• Collaborate with Product Leaders to identify and include preferred community-based products in sales proposals, key agent tenders, and renewals.
• Work with the Sales, Marketing, and Commercial teams to effectively promote community experiences.
• Ensure products meet the expectations of customers by reviewing existing itineraries, improving pricing strategies, and enhancing profit margin.
• Source all necessary product content (e.g., itineraries, photos, costs) for accurate and timely loading into internal systems.
• Timely handover of all costings and product updates to load team to ensure speed to market and product accuracy.
• Maintain and update community contracts and correspondence in the product file share.
• Ensure quality and safety standards are met before community-based products are released for sale.
• Ensure timely handover of all product costings and updates to the load team to support speed to market and maintain product accuracy.
• Collaborate with the load team leader to prioritize product loading based on destination needs, with a focus on preferred product range.
• Maintain accurate product tagging and ensure all core community product itineraries are available and accessible for the sales and product teams.

A full job description, including further key responsibilities, will be shared with interested applicants.

Essential Qualifications and Experience

• A Bachelor degree or 2 years experience in community projects.
• Travel industry and Discova destination knowledge.
• Fluent in both written and spoken English.
• Travel to our destinations or prior experience living in there is a plus.

Skills and Attributes

• Well-developed problem-solving skill.
• Customer centric with commitment to high standards of service delivery.
• Excellent communication skills (verbal and written).
• Strong commercial acumen and analytics.
• High attention to details & strong time/priority management skills.
• Strong interpersonal and presentation skills across culture.
• Able to work independently or in a team environment.
• Willing to travel on business when required.
• Proficient with Microsoft Office applications.

About Us

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!