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About the Opportunity

As the Productivity Operations Program Leader you will be responsible for ensuring that Flight Centre Brand's productivity objectives are met, through delivering projects in accordance with the agreed strategic direction and scope (on time, budget and scope). You are recognised as an expert in the field of project management, including business case development, prioritisation and benefits realisation.

You will be managing a team of Project Managers, Business Analysts and Data Insight resources, in both a direct and "leader of leaders" capacity.

Reporting to the Global Customer Engagement Leader, you will be required to maintain regular liaison with project team members, the Flight Centre Executive Team, key internal stakeholders and additional third parties.

As this is an on-site role, candidates must be based in, or be willing to relocate to, Brisbane.

What you will be doing:

• Provide visionary leadership, mentorship, and professional development opportunities to your team leaders and team members
• Establish clear performance metrics and goals, conducting regular reviews and providing constructive feedback
• Contribute to the global Customer Engagement function and best practices, including deploying and adhering to new standards and ways of working
• Collaborate with internal and external stakeholders to define program and project requirements, objectives, and success criteria
• Establish and maintain strong relationships with key stakeholders, ensuring effective communication and alignment throughout the program lifecycle
• Develop and maintain comprehensive program plans, including timelines, budgets, and resource allocations
• Line management of regional project managers and other project team resources, as needed
• Oversee the end-to-end delivery of projects within the regions, ensuring they are completed within defined scope, timelines, and budget parameters
• Collaborate proactively with product, technology and wider business teams to identify and mitigate risks, escalating issues as necessary
• Regularly monitor and report project progress to senior management and stakeholders
• Identify and assess potential risks and issues that may impact program delivery
• Develop and implement risk mitigation strategies to ensure successful program outcomes
• Monitor resource utilisation and adjust plans as needed to address changing circumstances

Hours: Standard business hours Monday to Friday – plus some reasonable outside of hours to service global business partners

Salary: $130 to $150 k p.a. plus superannuation/incentives (depending on experience)

What you will need:

Minimum requirements

• 7+ years in Transformational Change, managing programs and/or projects contributing to strategic goals
• Demonstrable Project and Program Management skills for medium to large programs of work
• Project Management qualification desirable, e.g. Project Management Professional (PMP), Prince2, etc
• Bachelor/Master’s in business or related field of study
• Effective communication and interpersonal abilities, including strong negotiation and conflict resolution skills
• Analytical mindset with a focus on continuous improvement

Added advantage

• Travel and Tourism industry domain experience
• Business Analytics discipline experience
• Prior experience in a matrixed global role

What you will enjoy:

• Culture: You will be employed by a company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia (FCTG) is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply. This includes Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups, as well as people with disability, regardless of age, race, gender, gender identity or expression, sexual orientation, or veteran status
• Development: Access to 'LinkedIn Learning' for ongoing skills development - over 24,500 courses in over 20 languages!
• Exclusive Staff Discounts: accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• We Love to Travel: generous discounts, including family and friends, on flights, hotels, tours, cruises, travel insurance, attractions and more
• Flexibility: Monday to Friday week, business hours with flexible options available
• Brightness of Future: career opportunities in a network of brands and businesses in 26 countries across the globe - we promote from within  
• Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA
• Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles 2025, Bangkok 2026)  
• Pride: reconciliation, diversity and inclusion practices - a Corporate Social Responsibility program supporting nominated charities through workplace giving, paid volunteer leave and fundraising through the Flight Centre Foundation
• Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Please note: applications can only be considered by candidates who are based, and have the right to work in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.