Start your Journey

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

As our Organisational Change Manager, you will play a vital role in orchestrating seamless transitions in systems, processes, people, and culture within FCTG. Join our vibrant project team within a Project Management Office (PMO) and spearhead people change initiatives crucial for project and organisational success. This position demands a wealth of expertise in navigating diverse business landscapes to drive effective change. 

If you're interested in playing a pivotal role in facilitating change plans and ensuring successful implementation of new processes, systems and technologies, we encourage you to apply!

 Day in the life: 

• Delivery of change management activities and deliverables aligned to the FCTG Change Framework

• Work with key stakeholders to assess impacts and business readiness

• Developing change initiatives and associated communications

• Developing change management documentation and deliverables, including developing communications (written and digital) and training content (artifacts and media)

• Tracking the successful implementation of change management activities, providing stakeholder reporting, and identifying risks and issues, and developing appropriate mitigations

• Develop and maintain effective working relationships to support the development and implementation of change activities

• Demonstrate a personal commitment to health and safety and support a diverse and inclusive workplace

• Compliance with all relevant legislation, policies, procedures, and practices

• Work with global stakeholders across all levels of the organisation, with flexible working arrangements to meet your needs and the needs of stakeholders in other time zones

You'll be perfect for the role if you have: 

• Tertiary Qualification or Certification in Change Management (Prosci, APMG, etc. certifications), related disciplines (Process Improvement, Human Resources, Communications, Business, etc.), or equivalent experience (required) 

• A minimum 5 years working within a change, consulting, process improvement or project management experience within a large, multidisciplinary organisation (required) 

• An understanding of change methodologies (required) 

• Experience Facilitating workshops and / or training sessions (required) 

• Experience and understanding of change impact analysis for employees, multiple stakeholder groups and the organisation as a whole (required) 

• Experience and understanding of employee and business readiness assessment and analysis (required) 

• Experience in creating and delivering written and digital communications (required) 

• Experience in creating training content and collateral (e.g. training packages, Quick Reference Guides, etc.) for changes (desirable) 

• Working within a travel organisation (desirable)  

Some duty travel may be required to our offices across the globe:  (think places like Auckland, Johannesburg, London, New York, Singapore – to name a few)  

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life! 

🧑‍💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies. 

🔧Access to LinkedIn Learning for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within 

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025) 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Irreverence. Ownership. Egalitarianism. 

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