Customer Success Specialist - South Bank, QLD

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Brand: Global Supply
Work type: Full time
Location: Queensland
Categories: Wholesale & Product, Information & Technology

Who are We?

Supply is Flight Centre Travel Group’s (FCTG) global in-house product procurement and consolidation business.

Supply Operations services several of Flight Centre’s worldwide leisure selling businesses. 

The Customer Success Specialist will sit within the Systems Change Management team, who work to collaborate with key Supply teams, vendors and technical personnel to implement internal customer-centric solutions that help Supply move forward and grow their business. 

 

About the Opportunity

As a Customer Success Specialist, you will collaborate with key business and technical personnel to implement customer-centric solutions.

You will work with Supply Operations, Systems Support, Supply Tech & Vendor resources to research, evaluate, document and implement non development solutions that enhance the value of Supply Operations.

 Through these efforts, the Customer Success Specialist will help Flight Centre Travel Group (FCTG) leverage new and existing technologies to improve the efficiency of service delivery and the effectiveness of information analysis. 

Candidates must be based in Brisbane, or willing to relocate.

 

What you will be responsible for:

Change Coordination

  • Full end-to-end delivery capability, from analysis through to planning, content creation, delivery and business-readiness
  • Stakeholder management across multiple levels of the business
  • Key relationship holder and lead point of contact for all matters specific to assigned projects
  • Customise solutions that help Systems Support move forward and grow their business

System Operations, Implementation & Support

  • Onboarding new systems into the Systems Support Team
  • Platform release readiness to handover to the Systems Support Team
  • Implementing business change (non-development)
  • Build and maintain strong relationships
  • Showcase and training of the systems/business changes to the relevant business and support teams
  • Serve as a Subject Matter Expert
  • Ensure the requirements of the customer/vendor and scope of the change/system are analysed, understood and documented
  • Implementation solutions are documented and handed over internally to BAU seamlessly
  • All configuration changes are assessed for risk and documented

 

What you will need:

  • Minimum 2+ years in an environment requiring the transfer of complex information, including:
    • Capture of information, active listening etc
    • Dissemination of information via written communication
    • Organising and chairing meetings with business representatives
  • Experience with large organisations and/or project environments, and an understanding of the use of IT systems in business operations
  • Travel and Tourism industry experience with an understanding of global travel booking systems (knowledge of FCTG travel management systems, including Travelbox, HotelHub, is desirable)
  • Minimum 1+ years as a representative of a system, process, or business, where you were authoritative on a subject to peers and senior management is desirable

 

What you will enjoy:

  • Unique Culture:  you will be employed by an inclusive company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
  • We love to travel:  generous discounts, including family and friends, on flights, hotels, tours, cruises, car hire, attractions, travel insurance and more 
  • Development:  individualised continuous Learning & Development pathway options
  • Exclusive Staff Discounts:  accessible via our employee-only myRewards portal, with 400+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan, head office gym and EOT facilities, and much more
  • Balance:  flexible working arrangements available
  • Brightness of Future:  career opportunities in a network of brands and businesses across the globe - we prefer to promote from within  
  • Corporate Health Discounts:  access exclusive discounts on health insurance plans for you and your family with our partner, BUPA
  • Mental Health:  support, mindfulness activities and Employee Assistance Program for staff and family
  • Social:  regular awards nights, social team-building and industry events, with the opportunity to attend the annual Global Gathering (Los Angeles in 2025) 
  • Pride:  reconciliation, diversity and inclusion practices - a Corporate Social Responsibility program supporting the environment and nominated charities through workplace giving, paid volunteer leave and fundraising through the Flight Centre Foundation
  • Sustainability:  the protection of our environment is essential to the future of tourism, so as a leading global travel group, we have made efforts to affect positive change
 
We Value You!
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you! 
 
Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

#LI-CM1#LI-Onsite

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Applications close: E. Australia Standard Time

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