About Flight Centre Travel Group
Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.
About this opportunity
At Global Supply, as the name suggests, we’re a globally diverse collection of expert teams who understand the complicated practicalities of opening up the world for those who want to see. Empowering the supply chain of FCTG’s iconic worldwide brands through our wealth of knowledge in procurement, technology, reporting, financial management, pricing and support.
Global Supply is your place to make a globally significant impact and as our Air Systems Helpdesk.
Key Responsibilities:
1. Level 2 Support
• Provide support to all Level 1 Support teams (FBI, FCIU Support, and
Corporate Systems Support).
• Raise, escalate, follow up and feedback on all issues raised to suppliers
relating to System or Content issues, covering (but not limited to) Thomalex and TP Connects.
• Hold strong relationships with your suppliers.
• Work closely with all Air and L1 Support teams in testing, training and rollout of any air systems and content to all brands.
• Assist in Hypercare with roll-outs.
2. Product Expertise
• In depth knowledge on Airfares and content (content analysis).
• In depth knowledge of Thomalex & TPConnects.
• Continuous self-development on preferred product and systems. Training will be provided where required.
• Adaptable and versatile thinker, problem solver / trouble shooting.
3. Systems, Processes and Duties
• Be an expert on all systems including but not limited to: Amadeus,
TPConnects, Thomalex, BSP, airline websites, Salesforce, Excel and E-mail.
• Run content analysis and E2E testing for new content.
• Create administrative tracking sheets clearly depicting all outstanding
issues and resolutions. A high level of detail is required.
• Document all processes.
• Continuous development on all platforms (self and through the business).
• Identify opportunities through an in-depth understanding of the business
and analysing the helpdesk reporting data.
Minimum Requirement:
Fares and Ticketing / Travel diploma
Experience:
3. Systems, Processes and Duties
• Be an expert on all systems including but not limited to: Amadeus,
TPConnects, Thomalex, BSP, airline websites, Salesforce, Excel and E-mail.
• Run content analysis and E2E testing for new content.
• Create administrative tracking sheets clearly depicting all outstanding
issues and resolutions. A high level of detail is required.
• Document all processes.
• Continuous development on all platforms (self and through the business).
• Identify opportunities through an in-depth understanding of the business
and analysing the helpdesk reporting data.
Our award-winning work perks
- Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
- Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
- Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
- Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
#LI-LP1#UMAP#LI-Onsite
