Touring Team Leader
Discova…
is on the lookout for a Touring Team Leader who can motivate, lead empathetically and successfully engage best-practice in our diverse team!
About the Opportunity
As Touring Team Leader you will manage a diverse workforce across our Operations Department to ensure success and efficiency in day-to-day procedures. You will make tangible contributions to the advancement of organisational goals and practices, by ensuring that members of staff adhere to these for successful implementation. Most importantly, you endeavour to sustain and motivate an Operations team, including guides, that delivers amazing experiences to our clients’ travellers.
Your main responsibilities are:
- Directly handle scheduling and management of the Touring Executive.
- Ensure Touring Team, guides and other related field staff understand and implement all trip styles and branding requirements for all accounts.
- Ensure blocking is completed for guides for GIT series based on allotment created by Reservation Team if required.
- Handle and manage service quality on daily operations and workload distribution.
- Ensure quality improvement by organising trip checks and inspections.
- Participate in recruiting of internal/external candidates and evaluate team members.
- Lead in the resolution of major operational issues and ensure 24/7 support for on the ground complaints.
About you
The Essentials:
- 3+ years’ experience in tourism operations or experience in leading teams in the tourism and hospitality industry is required.
- Degree in tourism and hospitality is an advantage.
- Fluent in national local language and intermediate to advanced level of written and spoken English.
The Attributes:
- Well-developed problem-solving skills.
- Empathetic, motivational leadership skills.
- Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).
- High attention to detail and strong time/priority management skills.
- Customer centric with commitment to high standards of service delivery.
- Able to work both independently and in a team environment.
- Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings.
- Able to adapt to uncertainties and changes and remain calm under pressure.
- Personally aligned with Discova’s company purpose and values.
- Proficiency with Microsoft Office applications and Discova’s systems would be an advantage.
About Us
As a leading global destination management company, operating in numerous destinations across Asia, being a part of the Discova team means being in your element.
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.
Discova’s people are homegrown - 95% are locals, blending localised know-how with an understanding of what makes a Discova trip to their home country special.
To be part of the Discova family is to be in your element, and being in your element means: being the best you can be in any situation; doing what you love whatever your role is; and being valued for who you are and what you do; continuing to grow as the world changes; joining a family that creates a world of possibilities.
To learn more about Discova click: https://www.discova.com/
Work Perks!
What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships. “We work globally, live locally” is one of our credos that really makes a difference in our world of travel possibilities.
A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way, no matter what the results are. We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: As one of the very few, we are proud to provide corporate social responsibility programmes across all our departments supporting nominated charities through workplace giving, promoting volunteering, and supporting fundraising initiatives through our employee giving and office environmental Programmes. All our employees even can enjoy 1 volunteer day per calendar year.
Get in touch now and Discova a world of possibilities!
