Senior Business Development Manager
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
About The Opportunity
We are looking for a motivated and driven Senior Business Development Manager for the iconic Flight Centre brand in Canada. Seen as another form of marketing for the business, this role will be responsible for getting our brand in front of potential customers, both identifying and soliciting opportunities that will drive sales into our nationwide business. These opportunities will support but are not limited our Group Travel, Corporate Benefits, and Business Travel (sSME/SME) business divisions, as well as growing Gift Card sales and any other identified and agreed strategic opportunities.
Key Responsibilities
Strategic Leadership & Business Development:
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- Identifying, qualifying, and winning new business, ideally supporting sales growth in the following key business divisions and opportunities:
- Maintaining an accurate and ongoing sales pipeline
- Creating and maintaining relationships with key contacts in prospective accounts
- Delivery of results against set objectives & KPIs
- Drive new business development, consistently achieving KPIs such as first appointments, conversion rates, new business turnover, and client retention.
- Build and maintain a robust pipeline of potential clients, leveraging Salesforce to track and manage opportunities and maintain data integrity.
- Foster strong, consultative relationships with key prospects,
- Leverage internal and external networks to generate leads, secure appointments, and drive new business
- Understand market dynamics, including competitor offerings
Sales Process & Execution:
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- Qualify customer needs and ensure tailored solutions that address their specific business requirements.
- Developing compelling business cases and collaborating with internal stakeholders to showcase our value propositions.
- Work with regional and global leaders, including the SWOT team, to identify organic growth and retention opportunities, aiming to increase total transaction value (TTV).
- Support cross-functional teams in delivering seamless service and exceeding customer expectations.
Customer Retention & Stick Rate:
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- Guide the implementation of customer onboarding processes and ensure successful transitions from acquisition to ongoing partnerships.
- Drive margin optimization by promoting preferred products and services, ensuring continuous customer engagement and satisfaction.
- Conduct regular account reviews and identify opportunities for upselling and cross-selling to maximize revenue.
Experience & Qualifications
- Strategic thinker with the ability to develop and execute sales strategies that drive growth and exceed performance targets.
- In-depth knowledge of industry trends, market dynamics, and competitive offerings.
- Excellent communication, negotiation, and interpersonal skills, with the ability to engage with senior-level stakeholders.
- Proficiency in Salesforce and CRM management to track sales activity and performance.
- Collaborative mindset, with the ability to work effectively with internal teams across regions and functions.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
Location – Toronto, ON
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $80,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $80,000 - $94,000. The annual salary range listed represents the total compensation package, excluding benefits.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
🏆 Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
🌟 GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
🏅 Newsweek: America’s Greatest Workplaces for Diversity (2024)
