About the Opportunity
As a member of the Discova Tailor-made Sales team you will be a part of a group of passionate individuals who are committed to consistently delivering an excellent sales experience and who take pride in their expertise of Discova’s product offerings and destinations. Discova’s Tailor-made Travel Experts take a keen interest in every request they receive – go above and beyond to deliver the most innovative and sellable proposals for our partners in the most responsive and accessible way.
As a Tailor-made Travel Expert you are focused on exceeding the agent’s expectations from start to finish whilst driven to achieve your individual sales target. Your goal is to secure the sale, and to do that you are able to critically assess the needs and interests of the customer; to prepare a well-crafted itinerary full of carefully chosen inclusions and suppliers. You are able to clearly explain your rationale for the proposal provided to ensure that the agent has the tools needed to make the sale.
Job Specifications
• Receive and handle B2B enquiry according to Discova’s One Best Way
• Carefully qualify every enquiry received; identify the Purpose for travel, and what might motivate and drive a traveller to book
• Prepare thoughtful, well-considered proposals that reflect the needs and interests of the travelers
• Communicate clearly about recommendations made regarding itinerary, suppliers, inclusions, etc., to help secure the sale
• Build sales opportunity by consistently providing appropriate upsell opportunities including alternative suppliers, optionals tours, or upgrade options
• Ensure that all requests are handled according to turnaround time commitments, including change requests or amendments, confirmations, etc.
• Adhere to follow up guidelines to ensure that no enquiry is left unattended; for lost enquiry, query the reason for loss and input in reporting dashboard
• Overcome objections by updating proposals, providing further recommendation or explanation, or otherwise adapting to the feedback received
• Build rapport with partners by engaging with them where they need us, be it by phone, email, text, chat/messenger, or video call
• Develop ‘sticky’ relationships with agents and partners by showing your interest in them and their customers, beyond just the request at hand
• Carefully prepare documentation including proposals, confirmations, vouchers, invoices, etc., necessary to the sale and operation of tailormade touring
• Ensure all details of itinerary has been entered in to the system correctly and reconfirming every aspect of the booking before passing on documents to partners and information to fulfillment team.
• Coordinate internally to ensure that all services are booked as needed
• Ensure all follow up is input correctly into Discova’s system message queue
• Generate invoices, request payment, and follow up with Finance to ensure invoices are paid as per timeline
• Follow all reporting guidelines
• Participate in ongoing trainings to learn about product updates, destination news, supplier news, and other Sales Support sessions
• Stay informed of industry trends, customer habits and interests, destination and supplier news, and other topics that will help confirm sales
Essential Qualifications And Experience
▪ A degree in tourism and hospitality is an advantage.
▪ Minimum 1-year experience in the tourism industry or inbound tourism is desirable.
▪ Fluent in both written and spoken English is required and other European languages would be an advantage.
▪ Experience working towards and achieving sales targets and KPI's
▪ Advanced computer skills and the ability to confidently learn new computer systems
Skill And Attributes
• Outstanding sales skills with strong customer care focus.
• Results Orientated.
• Excellent organizational skills with the ability to be flexible
• Excellent communicator, comfortable communicating by phone, video calls, email, and chat/messenger
• High attention to detail
• Able to work under pressure and juggle multiple tasks.
• Solution focused and great at problem solving.
• Able to work independently and within a team assisting team members to help everyone achieve results.
• Flexible rotating roster that may include late nights, weekends, and early mornings and flexible with uncertainties/changing priorities and under pressure.
• Willing to travel on business when required.
• Personally, aligned with Discova’s company purpose and values.
• Proficient with Microsoft Office applications and Discova’s systems would be an advantage.
About Us
As a leading global destination management company, operating in numerous destinations across Asia and the Americas, being a part of the Discova team means being in your element.
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.
Discova’s people are homegrown - 95% are locals, blending localised know-how with an understanding of what makes a Discova trip to their home country special.
To be part of the Discova family is to be in your element, and being in your element means: being the best you can be in any situation; doing what you love whatever your role is; and being valued for who you are and what you do; continuing to grow as the world changes; joining a family that creates a world of possibilities.
To learn more about Discova click: https://www.discova.com/
Work Perks!
What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships. “We work globally, live locally” is one of our credos that really makes a difference in our world of travel possibilities.
A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way, no matter what the results are. We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: As one of the very few, we are proud to provide corporate social responsibility programmes across all our departments supporting nominated charities through workplace giving, promoting volunteering, and supporting fundraising initiatives through our employee giving and office environmental Programmes. All our employees even can enjoy 1 volunteer day per calendar year.
Get in touch now and Discova a world of possibilities!
