At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
As our Senior Product Manager, you'll report to the Global Chief Product Officer Independents in our Global Leisure pillar, you'll be responsible for driving growth in our travel products in line with our overall Global Independent (B2B) strategy.
You'll work collaboratively with the Independents stakeholders, customers and team to develop and execute product strategies that drive our Travel product line growth through technology, customer growth, product line conversion growth, and profit growth per product, ultimately providing a consistent customer experience for their product line across all channels.
If you are passionate about driving tech solutions to support our Independent agents linked to clear business outcomes and growth targets, rewarding what gets done through product development, coupled with the experience and skills we are looking for, we encourage you to apply.
Day to day:
- Build and implement product strategies consistent with company vision
- Retrieve and analyse data & feedback from customers٫ stakeholders and other teams to shape requirements٫ features and end products
- Collaborate with senior management, design, engineering & technology partners to create product plans and roadmaps
- Supervise and support product manager, business analysts and coordinate cross-functional teams
- Aligning the product strategy with platform strategies including our own engineering teams, broader FCTG platforms and third party platforms
- Organise product releases properly and ensure the compliance with schedule and targets
- Prepare recommendations to expand product base and vision
- Prepare recommendations to track product use and impact on end users and customers
- Track key metrics aligned to the overall business objectives, using an objective & key result framework
You'll be perfect for the role if you have:
- 4+ years' experience of working as a Product Manager or other relevant position
- Significant experience in product lifecycle management and working in Agile environment
- Experience leveraging direct and shared teams and technologies to achieve product results
- Experience leveraging data for product growth and insights
- Strong organisational٫ leadership and communication skills
- Strong problem-solving skills with creative approach
- User Experience understanding and can work with UX Designers to deliver amazing customer experiences
- Commercial experience and the ability to hit the ground running and embrace change
- Proactive in identifying risks and opportunities
- A bachelor's degree or demonstrated equivalent experience
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!
🧑💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
🔧Access to learning tools such as Udemy for ongoing technical skills development
♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Irreverence. Ownership. Egalitarianism.
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