At Flight Centre Travel Group, we aim to deliver best in class customer experience (CX). As our Customer Experience Data Specialist, you will enable the team and the broader global corporate business to unlock the power of data for customer experience management (CXM). You will have a strong focus on Voice of Customer (VoC) data as well as having the ability to connect and draw insights from other sources such as Customer Relationship Management (CRM) and Operational data.
Your Responsibilities:
- Automate VoC reporting to provide visibility and action planning
- Identify business needs for CX insights and find ways to generate these insights
- Deliver ad hoc CX reports upon request to inform strategic or tactical decision-making
- Be the business unit owner/representative (ie. CX CoE), for the data ecosystem required to drive our VoC, and Competitor Intelligence programs
Who you are:
- 5+ years in a data, data science and/or data analysis roles
- Experience in building dashboards and automating reports
- Ability and/or exposure to work within some/or all of the following environments:
- PowerBi, Artificial Intelligence, SQL, SSMS, Azure, Qualtrics
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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