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In this role you will lead the coordinated delivery of customer friendly, engaging and functional digital experiences that seamlessly bridge the gap between our online and physical retail entities. If successful in this role, you will facilitate the development of product roadmaps and the delivery of products and services that holistically balance the needs of our customers and the business.  

You will promote and supports the adoption of agile practices and be responsible for the execution of the Product Delivery Lifecycle, including requirements analysis/definition, resourcing, delivery estimation, progress and budget tracking, risk and issue management, and release planning. 

Your Responsibilities:  

• Lead and coach one or more agile delivery teams 

• Advocate, support, and coach Agile ways of working 

• Promote Agile principles to delivery teams and stakeholders and drive process improvements 

• Agile Ceremonies & Team Facilitation: Facilitating daily standups, sprint planning, and retrospectives, ensuring the team is focused and aligned. 

• User Requirement Gathering: Conducting workshops to gather user requirements, validating user stories, and ensuring they are ready for sprint planning. 

• Monitoring and Reporting: Tracking delivery metrics, managing production issues, and providing regular updates to stakeholders about sprint progress and product performance. 

• Continuous Feedback Loop: Organizing feedback collection methods, analysing customer insights, and adjusting direction based on this feedback. 

• Coach team members and business leaders 

• Promote and support best practices 

• Remove impediments and distractions to optimise team performance 

• Support agile team transformation and encourage teams to adopt agile value 

• Change management 

Who you Are:  

• Versatile Agile Leader: The ideal candidate should possess strong skills in facilitating agile ceremonies, resolving team blockers, and fostering a collaborative team environment while also being adept at gathering and analysing user requirements. 

• Proactive Product Focus: They should have exposure/experience in product ownership, aligning user stories with business objectives, and driving product enhancements based on customer insights and feedback. 

• Effective Communicator and Collaborator: The candidate must communicate effectively with stakeholders, gather valuable feedback, and provide clear reporting on progress and performance. 

• Demonstrated experience leading delivery teams within an Agile software delivery environment 

• Demonstrated comprehensive understanding and application of Lean and Agile principles and processes. 

• Strong understanding of modern software engineering principles and practices 

• Commercially minded with the ability to hit the ground running, and to build and maintain constructive working relationships at all levels 

• Excellent adaptive team leadership capabilities including the ability to foster productive team dynamics, engage and enable teams and coach for performance 

• High level of integrity and professional accountability 

• Ability to embrace change in a fast-paced environment 

• Proactive in identifying risks and opportunities 

• Ability to manage multiple issues at once and strong prioritisation skills 

• A bachelor's degree or demonstrated equivalent experience 

• Experience within travel or other internet-scale environments 

Brightness of Future  

• Career Advancement in Agile and Product Management: This role will allow for growth into more senior positions in both agile delivery and product ownership as they gain experience in leadership and product strategy. 

• Enhanced Skillset in Agile Methodologies and Product Development: The candidate will develop a deep understanding of agile practices and data-driven decision-making, crucial for driving product success. 

• Opportunities for Strategic Involvement: They will be part of shaping the product's vision and collaborating with various teams to ensure continuous improvement based on customer needs and feedback. 

Why Flight Centre?

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

⭐Innovation Days: the opportunity to create, collaborate, and bring innovative concepts to life with dedicated innovation days! 

🧑‍💻 Dedicated Engineering Days: hosted by technology partners off-site, staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies. 

🔧Tech Learning Tools: access to learning tools such as Udemy for ongoing technical skills development

♀️ Encouraging Equality: Join our Women in PM&E community, a comprehensive program aimed at fostering gender diversity, empowering, and supporting women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within 

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025) 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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