At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
As the Technical Business Analyst in Enterprise Technology Services (ETS), our global technology team you will be the subject matter expert as well as a trusted analyst. In this role you'll get into the detail of how a solution meets business needs and articulate the complex rules around it, while working across challenging and dynamic environments.
If you're interested in a role where you can grow with the business as we define new service and technology offerings and better ways to serve the needs of our business, with a heavy focus on the integration around HR systems, People Data, Payroll systems & analysis, please apply!
You'll be involved in supporting BAU systems and HRIS system projects.
Day in the life:
- Facilitate business requirements gathering / user story mapping
- Analyse business requirements, management systems, process performance, and technical solutions
- Conduct gap analysis and provide recommendations to relevant stakeholders
- Defining detailed product requirement documents and definitions that promote scalability, smart practices, and an intuitive platform
- Documenting requirements by studying business functions, gathering information from users, and evaluating output
- Working with engineers, solution architects and test teams to develop, test and implement platform features and bug fixes
- Identifying key business/system processes, business rules, functional & non-functional requirements
- Assisting with the configuration and development of system enhancements and innovation
You'll be perfect for the role if you have:
- Minimum 3 to 5 years technical business analysis
- Understanding of all aspects of the systems/software development lifecycle
- HRIS system experience
- Good quality documentation skills, both technical and non-technical
- Sound business analysis skills, including solution definition, business process flows, impact analysis, problem resolution and reporting
- Strong business acumen and critical thinking skills
- Atlassian Suite: Confluence, JIRA
- Agile software development methodology experience
- End to end understanding of development processes
- Technical experience
Why Flight Centre?
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Irreverence. Ownership. Egalitarianism
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