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Job Title: Credit Risk Controller

About the Role: Flight Centre Travel Group is seeking a dedicated Credit Risk Controller to join our Johannesburg Head Office team. This role involves analyzing and reporting on the risk of default by prospective and existing clients. You'll play a vital part in our credit risk management process, ensuring that risks are identified, minimized, and maintained within acceptable levels through stringent internal processes.

Key Responsibilities:

New Client Credit:

• Receive all relevant documentation (including the completed and signed credit application form) from prospective clients won by the BDM team
• Assess the documentation submission for completeness and provide feedback to the BDM team if the minimum submission has been met
• Using the information submitted, run the credit risk reports on the preferred bureau portal
• Review and interpret the result of the above mentioned report and summarise these, identifying any risks and potential red flags
• Submit the reports to the relevant persons who will review and authorise the credit limit applied for by the client
• Receive the workflows from Lighthouse and action according to the instructions received
• Create/build the client accounts in Protas (also known as the “D code”), ensuring precision accuracy and timely delivery of the end product
• Update the client credit limit with approved amount
• Update the Client For Life records in Lighthouse to reflect the completed process above
• Ensure the approval as well as the supporting documentation are filed and indexed in our document library and can be readily and easily retrieved when needed.

Existing Client Credit Limit Increases:

• Receive all relevant documentation for existing clients (including the credit limit increase form) from the travel managers
• Assess the documentation submission for completeness and provide feedback to the travel manager if the minimum submission has been met
• Using the information submitted, run the credit risk reports on the preferred bureau portal
• Review and interpret the result of the above mentioned report and summarise these, identifying any risks and potential red flags
• Submit the reports to the relevant persons who will review and authorise the credit limit applied for by the client
• Update the client credit limit with approved amount
• Update the Credit Assurance Records (CAR) records in Lighthouse to reflect the completed process above
• Ensure the approval as well as the supporting documentation are filed and indexed in papertrail and can be readily and easily retrieved when needed

Overtrading Order Releases and Temporary Limit Increases:

• Receive requests from the travel managers requesting clients to trade over their limits
• Ensure all requests are documented on the standard template used to capture the relevant information
• Ensure that the Operations Leader or Financial Controller have authorised the request
• Release the relevant order/s or temporarily increase the limit to allow for the travel manager to invoice the order/s and return the limit to its original, approved amount

Order Releases for ECA and EFT Clients:

• Receive requests from the travel managers requesting that orders be released for clients paying by EFT and credit card payment links
• For EFT, ensure that the money reflects in our bank account, for ECA request that the travel manager sends a screenshot of the successfully settled transaction
• Release the relevant order/s or temporarily increase the limit to allow for the travel manager to invoice the order/s and return the limit to its original, approved amount. Overtrading order releases and temporary limit increases
• Receive requests from the travel managers requesting clients to trade over their limits
• Ensure all requests are documented on the standard template used to capture the relevant information
• Ensure that the Operations Leader or Financial Controller have authorised the request
• Release the relevant order/s or temporarily increase the limit to allow for the travel manager to invoice the order/s and return the limit to its original, approved amount
• Order releases for ECA (credit card) and EFT clients
• Receive requests from the travel managers requesting that orders be released for clients paying by EFT and credit card payment links
• For EFT, ensure that the money reflects in our bank account, for ECA request that the travel manager sends a screenshot of the successfully settled transaction
• Release the relevant order/s or temporarily increase the limit to allow for the travel manager to invoice the order/s and return the limit to its original, approved amount

Qualifications and Experience:

• Completed or working towards a Commerce / Accounting degree / diploma or qualification relevant to credit risk management
• Skilled in team leadership, development, and management.
• Experience in managing credit risk for a debtor's book exceeding R300m.
• Experience designing and implementing credit risk policies and procedures.
• Intermediate proficiency in Excel.
• Knowledge of Protas and Freshdesk is advantageous.

If you are detail-oriented and experienced in credit risk management, apply now to join our team and play a key role in safeguarding Flight Centre Travel Group's financial interests.

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