Discova
is on the lookout for a motivated, people-oriented Educational Operations and Reservations Executive to join our global team in Siem Reap, Cambodia.
About the Opportunity
As part of the Educational Operations and Reservations team, your primary focus is to provide excellence operational support to our travelers and deliver impactful community travel experiences. You are an advocate for best practices that empower local communities through job creation and poverty reduction initiatives.
You’re passionate and aligned with our philosophy that is deeply is rooted in Discova's purpose of "Connecting people and places to a world of possibilities." By focusing on a triple win—benefiting communities, clients, and the company— you will ensure our operations are not just profitable but also socially and environmentally responsible. Together, the Educational Operations and Reservations team is responsible to create transformative travel experiences that leave a lasting impact on travelers and the communities they visit, fostering a deeper connection between people and places.
Your main responsibilities are:
- Ensuring all enquiries are professionally and efficiently responded to, in an accurate, appropriate within 24 hours.
- Ensure all service issues are resolved to the end customer’s satisfaction with appropriate corrective, preventive measures and timely manner.
- Ensure all bookings, passenger details, logistics information, internal notes and supplier notes updated in the systems efficiently and accurately.
- Be knowledgeable on Community-based products and assist research, identifying product gaps and advise on products suitable to specific markets and opportunities.
- Assist Team Leader in collecting program materials such as keeping accurate photo records of activities and programmes following the ChildSafe Photography guidelines and policy.
- Accompany groups as required to develop and maintain superior working relationship with clients and external community leaders.
- Plan, conduct and assess guide training to ensure our capacity to deliver programmes with impact, in coordination with Guide Experience team to plan…
- Maintain superior working relationship with partner communities, local agencies, NGO's and authorities to facilitate community experiential learning and project management.
- Suggest and recommend initiatives with objective of reduce Cost of Goods Sold and improve trip profitability.
- Ensure bookings operate within budget.
- Follow company policies and procedures,
- Utilise preferred supplier product and services to improve cost advantage.
- Participate in any trainings, inspections or upskilling recommended by the Team Leader or you feel relevant to your role.
- Be knowledgeable on projects, local NGO and Community activities and keep up to date with any changes or news.
- Embracing and taking on tasks as delegated by the Team Leader or Country Manager.
- Other tasks as assigned by Team Leader and Manager.
About you
The Essentials:
- A degree in tourism and hospitality is an advantage
- Minimum 2 years’ experience in the travel industry is preferred.
- Fluent in both written and spoken English is required.
- Advanced understanding of the region including the outdoor activity safety knowledge and skills is desirable.
The Attributes:
- Outstanding sales skills with strong customer care focus.
- Results Orientated.
- Excellent organizational skills with the ability to be flexible and implementing change when needed.
- Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).
- High attention to details.
- Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
- Solution focused and great at problem solving.
- Able to work independently and within a team assisting team members to help everyone achieve results.
- Flexible rotating roster that may include late nights, weekends and early mornings and flexible with uncertainties/changing priorities and under pressure.
- Willing to travel on business when required.
- Proficient with Microsoft Office applications and systems would be an advantage.
About Us
As a leading global destination management company, operating in numerous destinations across Asia, being a part of the Discova team means being in your element.
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.
Discova’s people are homegrown - 95% are locals, blending localised know-how with an understanding of what makes a Discova trip to their home country special.
To be part of the Discova family is to be in your element, and being in your element means: being the best you can be in any situation; doing what you love whatever your role is; and being valued for who you are and what you do; continuing to grow as the world changes; joining a family that creates a world of possibilities.
To learn more about Discova click: https://www.discova.com/
Work Perks!
What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships. “We work globally, live locally” is one of our credos that really makes a difference in our world of travel possibilities.
A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way, no matter what the results are. We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: As one of the very few, we are proud to provide corporate social responsibility programmes across all our departments supporting nominated charities through workplace giving, promoting volunteering, and supporting fundraising initiatives through our employee giving and office environmental Programmes. All our employees even can enjoy 1 volunteer day per calendar year.
Get in touch now and Discova a world of possibilities!
