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Event Travel Consultant

Temporary - 3-Month - Independent Contractor Position

Job Purpose: To support the Event Travel Consultants in the execution and reconciliation of event travel.

Who we are:

FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans 95+ countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.

We pride ourselves on being to offer a level of flexibility and customization that is not common among our competitors.

At the heart of our service are our people. They are the resilient rock-stars creating game-changing events for brands around the world. Bringing years of experience to our business, they are the creatives, designers, producers, storytellers, technology experts, and event and travel specialists who bring the WOW factor. When you combine the talent, tech, global reach of our new blended brand as well as the amazing ability of our people to think differently - the result is a meetings and events company LIKE NO OTHER.

Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management

Experience & Qualifications:

• A Bachelor’s Degree in marketing, communications, hospitality, business, or related field preferred or an equivalent combination of education and experience will be considered in lieu of a degree.      
• Experience in a service-oriented industry with a focus on building and maintaining strong relationships.
• Internships/industry related experience preferred
• Working knowledge of Microsoft programs such as Word, Excel, PowerPoint, etc.
• Event Management Software: Cvent or similar preferred
• Knowledge of GDS: Sabre or Amadeus preferred

Position Details:

• Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved.
• Maintain objectivity and can see the big picture rather than reacting emotionally to the problem. Ability to see outside the square when overcoming problems.
• Remain calm under unique pressure
• Think through all potential scenarios that could impact the integrity of the overall event or a specific component being managed by the Coordinator. 
• Probe for further information or a greater understanding of a problem.
• Use data effectively to improve your reporting and manifests, including looking at lists and summaries, looking for patterns, analyzing results, and making recommendations to others.
• Show excellent organizational skills with an unparalleled tenacity for the little details.
• Ability to always check for accuracy and correctness.
• Pride in full completion of work. Close the loop with the Event Lead and clients about open tasks pre, during, and post event.  
• Innovative, agile, and resourceful - actively seeks opportunities to improve events.
• Address potential problems that may arise and when issues do arise immediately communicate with the manager and take ownership.
• Build partnerships and work collaboratively with others to meet shared objectives.
• Ability to build consensus and work together with cross-functional teams in a fast-paced collaborative environment
• Ability to work efficiently and collaboratively with others, responsive and accountable to deadlines, adapts well to changing needs
• Sets goals/deadlines on a daily basis and works to exceed them.
• To be hardworking, time efficient, show initiative and diligence.
• Ability to prioritize a large volume of tasks that are simultaneously assigned.
• Ability to work on multiple tasks at the same time, completing them within the required time frame and quality standards.
• Calm and positive attitude during busy and sometimes stressful activities

Responsibilities:

• To assist event attendees with booking flights, accommodation, and ground transportation as needed. Ensure that travel is ticketed accurately and adheres to the event travel policies and restrictions. Responsible for booking status of event attendees, ensuring that everyone is booked by the event deadline.
• To liaise between the attendee and meeting planner to receive approval for policy exceptions, special requests, and deviations. Accurately document internal notes in a timely fashion, and format notes in line with meeting management software
• To maintain effective and customer focused communication with all stakeholders.
• To respond to all client and delegate inquiries professionally and within the agreed timeframes and to ensure customer satisfaction with the response.
• To communicate thoroughly internally with lead planners and project team. "
• To assist with both per event admin tasks and business related tasks to keep the business operating.
• To participate in the available training opportunities, directed by your Business Leader.
• To have competency, growth & development top of mind at all times.
• Ensure compliance with federal, and provincial employment laws and regulations, and company policies.

Additional Independent Contractor Information:

• This is a temporary, 3-month, contract/non-employee position, and we anticipate offering an hourly rate of $26.44. 
• This role is not eligible for unemployment benefits, workers’ compensation, or other employee-related protections or benefits.
• Required to provide a W-9 form for tax purposes.

#LI-KB1#MTEV#LI-Onsite
Location – New York, NY

If this sounds like the opportunity you have been waiting for then APPLY NOW.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees and independent contractors. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We welcome accommodation requests. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.fligtcentre.com