Event Manager
FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.
We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact.
Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management
To learn more about FCM Meetings & Events please click HERE
About The Opportunity
This role will work full-time on a Finance customer's account, servicing the stakeholders on their events portfolios. Includes virtual and in-person events. This role reports weekly to the Team Leader/Client Contact on the status of the workflow across multiple jobs, requesting help in organizing and managing workflow. Runs project team WIPs per event. Reports quarterly to the Team Leader regarding competency, growth, development and Brightness of Future.
Key Responsibilities and Accountabilities
Project Management
- To be the lead planner on events, responsible for the overall execution and success.
- To effectively manage the support team on each event, delegating tasks, quality control, providing constructive feedback, and training where needed.
- To build and manage the event critical path with all key deadlines and deliverables.
- To build and manage the event budget, from creation, ongoing updates and post event reconciliation.
- Motivate, mentor and lead team to executing tasks and exceeding clients expectations.
Event Management
- To ensure events are keeping correct systems and processes from the outset to ensure error free event management.
- To maintain accurate files & with accuracy in all event critical documents, reporting and communications.
- To oversee deliverables for all event logistics pre, onsite and post event including quality control.
Communication
- To maintain effective and customer focused communication throughout with all stakeholders.
- To respond to all client enquiries professionally and within the agreed timeframes and to ensure client satisfaction with the response.
- To communicate thoroughly internally with Account Manager and project team.
Administrative
- To assist with both per event admin tasks and business related tasks to keep the business operating.
Training
- To participate in the available training opportunities, directed by your Business Leader.
- To have competency, growth & development top of mind at all times. To take interest in individual "Brightness of Future".
Key Attributes
Problem Solving
- Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved.
- Maintain objectivity and can see the big picture rather than reacting emotionally to the problem. Ability to see outside the square when overcoming problems.
- Remain calm under unique pressures.
- Know how to use available resources to solve problems.
Analytical
- Displays analytical skills.
- Think through all potential scenarios that could impact the integrity of the overall event.
- Probe for further information or greater understanding of a problem.
- Use data effectively to improve your programs, including looking at lists and summaries, looking for patterns, analyzing results, and making presentations to others.
Detail Oriented
- Show excellent organizational skills with an unparalleled tenacity for the little details.
- Ability to always check for accuracy and correctness.
- Pride in full completion of work. Close the loop with clients about open tasks pre, during and post event.
Forward Thinking
- Innovative, agile, and resourceful - actively seeks opportunities to improve events.
- Address potential problems that may arise and when issues do arise immediately communicating with manager and taking ownership.
Collaborative
- Build partnerships and work collaboratively with others to meet shared objectives.
- Ability to build consensus and bring together cross-functional teams in a fast-paced collaborative environment.
- Ability to work efficiently and collaboratively with others, responsive and accountable to deadlines, adapts well to changing needs.
Time Management / Multitasking
- Sets goals/deadlines on a daily basis and works to exceed them.
- To be hard working, time efficient, show initiative and diligence.
- Ability to prioritize a large volume of tasks that are simultaneously assigned.
- Ability to work in multiple tasks at the same time, completing within required time frame and quality standards.
- Calm and positive attitude during busy and sometimes stressful activities.
Event Management Skills
Communication
- Communicate effectively. Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences - stakeholders, clients, team members.
- Gain the confidence and trust of others through honesty, integrity, and authenticity.
- Able to communicate effectively with all audiences using written, graphic and verbal expression.
- Sets clear expectations and consequences.
Problem Solving
- Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved.
- Maintain objectivity and can see the big picture rather than reacting emotionally to the problem. Ability to see outside the box when overcoming problems.
- Embraces conflict to achieve a win/win outcome for all parties involved.
- Remain calm under unique pressures.
- Know how to use available resources to solve problems.
Project Management
- Creating long- and short-term plans, including setting targets for milestones, adhering to deadlines and allocating resources.
Event Management
- To have a high degree of Event Management experience (5 years minimum) including managing offshore destinations, foreign currency budgets, virtual events, hybrid events, complex events and large attendance events.
- Plan, align and prioritize work to meet commitments aligned with organizational goals. To be deadline and objective focused.
- Implement event processes, standards and measurements across all events.
- Manage necessary components of client programs as required and work onsite as required.
- Have a sound knowledge of how to manage group travel.
- Creative thinking to create unique, memorable events that constantly push the status quo.
Financial Skills
- Reconcile event budget.
- Understand and track financial implications from change in event of scope.
- Maintain a high level of accuracy in all client budgets and data entry in finance system.
- Make supplier payments.
- Be aware of the financial position of the business i.e. company/team targets and contribution to margin.
Technology
- Has experience working with event management technologies (i.e. registration sites, mobile app, virtual event platforms).
Industry Knowledge
- Sound industry knowledge.
- Proactively build product knowledge on destinations and suppliers.
- Taking opportunities provided both within and outside work hours to attend industry functions and meetings.
Reporting & Data Processing
- Ability to create, manage, analyze and cross check data reports for accuracy.
Process Oriented (OBW)
- Ability to learn FCM's One Best Way processes and templates in place, and ensure these are followed for each task including the risk management policies.
Business Acumen & Personal Effectiveness
Account Management
- Identifies new business opportunities for growth and cross-selling within incumbent clients.
- Ability to articulate and effectively present services to a customer.
Customer Relationship Management
- Provide outstanding professional service by exceeding all client/delegates expectations.
- Responds positively and promptly to all client complaints and ensures resolution to the client’s satisfaction.
- Make recommendations to clients and providing them with the product that suits their needs.
- Have a friendly, professional, positive attitude when engaging with clients.
Personal Effectiveness
- Stay current, and often ahead of the curve, on event planning, design, and production trends, proactively identifying and solving operational challenges.
- Makes good and timely decisions that keep the organization moving forward.
- Awareness of financial goals and contribute to achieving them.
- To be proactive, not reactive.
- Acts with honesty and integrity to create high trust relationships with team and all delegates.
- Consistently achieve results, even under tough circumstances.
Upholds Company Philosophies
- Takes ownership for success and failures.
- Exhibits passion for their business and company.
- Encourages a sense of enjoyment in the workplace.
Learning & Development
- Desire and ability to stay up-to-date on all general event trends.
- Positively receive feedback to improve performance.
- Recognize and act on opportunities for personal and professional development.
- Self-motivated, enthusiastic and willing to learn.
Motivator
- Be ambitious. Desire to be successful and achieve.
- Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Strong need to achieve and holds an optimistic view. Is persistent and self-driven.
- Breaks own goals down to achievable milestones. Recognize and celebrate team member’s contributions.
- Maintains a high level team spirit, commitment and enthusiasm.
Persuasion & Influence
- Positively embraces and accepts change.
- Persuades, facilitates and implements change based on the benefits.
- Demonstrates effective negotiation skills that achieve a win/win outcome for all parties.
Additonal Position Information
- Bachelor’s Degree in marketing, communications, hospitality, business or related field preferred or an equivalent combination of education and experience will be considered in lieu of a degree.
- A minimum of 3 years demonstrated event, conference and incentive management experience. Including in-person, virtual and hybrid events.
- Demonstrated effective customer service skills at a mid-senior level
- Proficient knowledge of Microsoft programs such as Word, Excel, PowerPoint, etc.
- Event Management Software experience: Cvent or similar.
- A knowledge of major suppliers and relevant MICE products/destinations.
- On average, this role travels 6 - 15 times a year to execute pre-event site inspections, and to be onsite for event days. Travel requirements may vary.
- This is a full-time position. Typical work days and hours of work are Monday through Friday, 9 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand.
Work Perks! - What’s in it for you:
- FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
- Office Environmental Program
- Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
- 1 Volunteer Day per Calendar Year
Benefits Include:
- Paid Time Off *
- Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
- 5 Sick Days accrued per year
- 3 Personal Days
- 1 Diversity Day
- 1 Volunteer Day
- 8 Recognized Holidays
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
- *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
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Location – New York, NY
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $70,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.fligtcentre.com
