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FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

 

Job Responsibilities:

 

• Assist clients in finding the best international and domestic travel deals tailored to their specific needs.
• Handle client requests including reservations, transfers, changes, and cancellations; provide alternative travel options when necessary.
• Book domestic and international reservations for air travel, rail tickets, hotel accommodations, and car rentals.
• Adhere strictly to Service Level Agreements (SLAs) to ensure timely and accurate service delivery.
• Monitor and manage queues in the Amadeus global distribution system (GDS) to maintain high-quality service standards.
• Stay informed about airline rules, regulations, and current developments affecting travel industry trends.
• Collaborate effectively with interoffice departments to fulfill client requirements, including Management Information Systems (MIS) support.
• Assist finance department in client debt recovery processes as required.
• Proficiency in Amadeus is mandatory; experience with Implant travel management systems is advantageous.
• Hands-on experience with international fares, routings, and visa processing knowledge is essential.

 

Qualifications:

 

• Proven experience as a Travel Consultant in the travel industry.
• In-depth knowledge of Amadeus GDS and proficiency in using it to manage bookings.
• Strong understanding of international fares, routings, and visa processing requirements.
• Excellent communication skills, both verbal and written, with a customer-oriented approach.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Strong problem-solving skills and ability to adapt to changing situations.
• Bachelor’s degree in Hospitality, Business Administration, or relevant field is preferred.