Start your Journey

The Assistant Manager - Airlines Ticketing will be responsible for overseeing negotiations with airlines to secure optimal travel options, providing timely fare information to Sales staff, ensuring accurate ticket issuance, prompt billing, and efficient management of cancellations and refunds. The role requires strong communication, negotiation, and organizational skills, along with a deep understanding of international travel dynamics and a minimum of 3 years of experience using Amadeus as a Global Distribution System (GDS).

 

Key Result Areas:

 

• Negotiate with airlines to secure the best available travel options.
• Provide accurate and competitive fares to Sales staff within established turnaround times.
• Ensure minimal errors in ticket issuance processes.
• Manage billing processes to ensure timely and accurate invoicing.
• Minimize cancellations and facilitate timely processing of refunds.

 

Core Competencies:

 

• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build effective relationships.
• Exceptional time management and organizational abilities, capable of handling multiple tasks and prioritizing workload effectively.
• Ability to perform well under pressure and in stressful situations.
• Established rapport and effective communication with airline representatives.
• Proficient negotiation and contracting skills.
• Experience in handling escalations and conflict resolution.
• Demonstrated people management capabilities.

 

Functional Competencies:

 

• In-depth knowledge of core concepts in international travel.
• Strong analytical skills to interpret data and make informed decisions.
• Sound understanding of business principles related to travel and tourism.
• Proficiency in MS Office applications, including Word, Excel, and PowerPoint.
• Effective presentation skills to convey information clearly and persuasively.

 

Qualifications and Experience:

 

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in airlines ticketing, travel management, or related roles.
• Experience using Amadeus as a Global Distribution System (GDS) with a minimum of 3 years of hands-on experience.
• Certification in Travel and Tourism (e.g., IATA certification) is preferred.
• Proven track record of successful negotiations with airlines and efficient management of ticketing operations.