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FCM is one of the world’s leading travel management companies, serving both national and multinational clients. With a 24/7 presence in 97 countries, FCM uses adaptable technology to anticipate and address client needs, supported by experts offering deep local insights and a commitment to personalized business travel experiences. As a member of the ASX-listed Flight Centre Travel Group, FCM provides top market rates, exclusive added-value benefits, and tailored solutions. A pioneer in travel technology, FCM also offers specialized services through FCM Consulting and FCM Meetings & Events.

About the Role:

If you have a strong grasp of MICE (Meetings, Incentives, Conferences, and Exhibitions) group travel requirements and excel in converting these needs into innovative solutions through effective supplier management and flawless execution, this role is ideal for you.

Key Responsibilities:

• Cultivate a collaborative, productive, and creative team environment.
• Enhance team productivity and efficiency.
• Address customer inquiries and manage client relationships with expertise.
• Lead negotiations with suppliers to secure inventory and service confirmations.
• Showcase extensive experience in successful group execution.
• Independently manage events with meticulous attention to detail.
• Anticipate and meet client needs, ensuring outstanding service delivery.
• Collaborate with third-party vendors, trip planners, and event organizers.
• Provide precise and timely documentation to clients.
• Manage alternative booking arrangements in response to changes before or during trips.
• Serve as the primary client contact throughout the event lifecycle.

Requirements:

• 8 to 12 years of proven experience in project management within the MICE industry.
• Demonstrated ability in team leadership, including training and mentoring team members.
• Experience leading operational teams and maintaining high performance standards.
• In-depth knowledge of major suppliers, MICE products, and destinations.
• Familiarity with project management processes, standards, and procedures.

Responsibilities:

• Lead and manage a team handling international operations and contracting.
• Ensure competitive market rates and optimize international MICE transactions.
• Oversee the seamless execution of international MICE operations.
• Drive Gross Operating Profit (GOP) growth through effective management and operational excellence.
• Promote collaboration and productivity among team members.
• Prepare and present Management Information System (MIS) reports as needed.