Business Manager - Ops

Apply now Job no: 522323
Brand: FCM
Work type: Full time
Location: Noida, India
Categories: Corporate & Group Travel

The purpose of the Business Manager role is to ensure the efficient and effective execution of the company’s operational activities. This position is critical in bridging the gap between strategic objectives and day-to-day operations, ensuring that the team delivers high-quality services that meet customer requirements and organizational standards. The Operations Manager is responsible for optimizing processes, enhancing productivity, managing resources, and driving continuous improvement to achieve operational excellence


  • Team Management: Ensuring optimal resource allocation based on customer needs, conducting performance assessments, and providing regular feedback and training sessions.
  • Customer Alignment: Developing a deep understanding of customer requirements to align team efforts effectively.
  • 2IC Development: Mentoring and preparing secondary in-charge personnel to cover leadership responsibilities during absences.
  • Industry Awareness: Staying updated on industry trends, best practices, and technological advancements.
  • Team Development: Investing in professional growth opportunities for team members through tailored training programs.
  • Communication: Facilitating regular one-on-one sessions, weekly and monthly business meetings to foster team cohesion and share updates.

Change Management

  • Initiative Leadership: Leading change initiatives with stakeholder buy-in and effective communication and support strategies during transitions.

Productivity Management

  • Productivity Improvement: Monitoring and enhancing individual and team productivity, conducting audits, and providing feedback for performance enhancement.
  • Performance Culture: Cultivating a culture of accountability, excellence, and continuous improvement through recognition and proactive issue resolution.


  • Processes Implementation & Adherence: Ensuring adherence to established processes and tools for operational efficiency.
  • Quality Control: Maintaining 100% service quality and accuracy in data reporting, including regular audits and process optimization.
  • Initiative Leadership: Spearheading initiatives to streamline workflows, reduce waste, and improve productivity.
  • Reporting: Generating regular reports and presentations for senior management on operational performance metrics.


  • Revenue Impact: Driving PLB sales and improving SOTO ticket conversion rates, ensuring financial audits, and monitoring sales variance.
  • Risk Management: Minimizing financial risks through timely billing, payment recovery, and operational risk identification.
  • Customer Bookings: Overseeing timely collection of payments and adherence to commercial agreements.
  • ADM Reduction: Educating teams to mitigate ADMs (Agency Debit Memos) and ensuring compliance with airline deals and GST mappings.

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