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Key Qualifications and Skills:

1. Client Relations:
• Excellent communication and interpersonal skills.
• Experience in developing client guides and managing client expectations.
• Ability to gather and respond to client feedback effectively.
2. Data Management and Analysis:
• Proficiency in data consolidation, reporting, and analysis.
• Experience with Salesforce CRM for managing client data.
• Attention to detail in maintaining accurate and up-to-date records.
3. Reconciliation and Reporting:
• Experience in handling reconciliation activities for accounts and transactions.
• Ability to ensure accuracy in billing and reporting to maintain client trust.
4. Team Coordination:
• Ability to conduct regular follow-ups with internal teams to expedite issue resolution.
• Strong coordination skills to maintain the flow of information within the team and with clients.

Ideal Candidate Profile:

• Educational Background:
• Bachelor’s degree in business administration, Project Management, or a related field.
• Experience:
• Minimum of 5 years of experience in client services, operations management, or a similar role.
• Demonstrated experience in managing SLAs, client documentation, and internal coordination.
• Soft Skills:
• Strong problem-solving abilities.
• Proactive and self-motivated.
• Ability to work under pressure and meet deadlines.

Additional Attributes:

• Tools and Technologies:
• Proficient in Microsoft Office Suite.
• Experience with data visualization tools like Tableau or Power BI (advantageous).