Reservation Manager - Japan
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Job no: 522108
Brand: Discova
Work type: Full time
Location: Tokyo, Japan
Categories: Wholesale & Product
Reservation Manager Japan
The Reservation Manager at Discova Japan takes on a dual role, overseeing strategic and operational aspects. Strategically, they will collaborate with Discova Japan’s Country Manager and reservation teams to deliver exceptional customer service, boosting customer satisfaction and team productivity. This involves developing and implementing best-in-class service and creating unforgettable local experiences tailored to our key customer segments.
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Update bookings, passenger details, logistics, internal notes, and supplier notes accurately and promptly.
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Maintain relationships with agents and overseas sales offices, providing support, information, and guidance, and recommending new opportunities and service improvements.
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Provide leadership, support, and guidance to team members, sharing best practices and promoting personal development.
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Flexible rotating roster that may include late nights, weekends, and early mornings, and adaptable to uncertainties/changing priorities and under pressure
Formed as a result of the merging of two leading DMCs - Buffalo Tours and Olympus Tours - Discova is a global destination management specialist. They take care of tailor-made touring, leisure groups and transfers throughout Asia and the Americas (including Mexico, the Dominican Republic and Costa Rica).
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated tours with customer satisfaction as a hallmark of their service.
Discova’s people are homegrown - 95% are locals, blending localised know-how with an understanding of what makes a Discova trip to their home country special.
Work Perks! - What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
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Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
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Have fun: At the heart of everything we do at Discova is a desire to have fun.
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Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
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Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
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Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
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Personal connections: We are a big business founded on personal relationships
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A career, not a job: We offer genuine opportunities for people to grow and evolve
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We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
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Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
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Employee giving program
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Office Environmental Program
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1 Volunteer Day per Calendar Year
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We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Get in touch now and Discova a world of possibilities!
Applications close:
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