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Hello, Hej, 你好, Salut! 

As our newest Refunds Officer you will play a crucial role in our customers experience; in the event customers cannot travel we provide a refund or credit in a timely manner to ensure they remain Flight Centre customers for life. 

Primary Accountabilities & Objectives

• Ensure funds have been received from the supplier
• Manage exceptions and errors for rejected refunds
• Upload refund payments to centralised payment platforms
• Review, approve, and process customer refunds and credits
• Review and audit refunds owed to customers to ensure accuracy and validity
• Communicate with consultants, respond to queries and assist with troubleshooting
• Maintain and update system information Attend and contribute to team meetings Provide support and guidance to other team members 
• Attend and contribute to teams meetings
• Provide support and guidance to other team members
• Ad-hoc projects as required

Skills & Capabilities

• High level of ownership
• High degree of professionalism
• Prioritise and manage multiple responsibilities
• Excellent communication and customer service skills
• Basic computer knowledge (Windows, MS Word, MS Excel)
• High School Diploma or equivalent, Bachelor’s degree preferred
• Previous experience working in a similar role or role requiring structured process flows and financial management

Benefits on offer

• Salary on offer- Up to $58,500.00 Plus Super (based on experience)
• Access to ongoing training- Individualised Learning & Development pathway options  
• Exclusive retail discounts - accessible via our employee-only portal with 350+ of Australia’s leading retailers
• Travel discounts including family and friends, health and wellness discounts, financial planning advise and more
• Flexibility- Monday to Friday week, business hours – Have your weekends to yourself, (60/40 WFH/Office)
• Brightness of future - career opportunities in a network of brands and businesses across the global - we promote from within   
• Corporate Health Discounts - access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.   
• Monthly awards nights, social team building events, and opportunity to attend global conference (Lisbon 2024!)

Our spirit of egalitarianism, irreverence and ownership defines the way we behave. These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way

Applications are now OPEN; this exciting role will be based in our South Brisbane HQ.

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