FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalized business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.
About The Opportunity
FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favorable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.
By joining the team, you'll discover first hand why we're recognized around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.
Key duties & responsibilities:
Asia is one of the 4 regions within FCTG including 6 equity markets (Japan, China, Hong Kong, Malaysia, Singapore, and India). As one of the fastest growing regions globally and currently going through a transformation, the Head of Transactional Finance will have strong leadership skills with a passion for driving process improvements, implementing efficiency gains and automation.
In addition to regional responsibilities, the role forms part of the Global Transactional Finance function and will be working with the Global Process Owner (GPO) to drive consistency and standardisation globally.
With the primary focus for corporate being a change in their mid-office and back-end systems over the coming years, a key responsibility for this role is mapping out the existing transaction end to end workflows and support the design of the processes in the new systems. As a SME (Subject Matter Expert), you will ensure these processes are robust, efficient, and strong financial controls have been implemented in this design of the flows.
With the recent focus on globalization of Transactional Finance, this role will play a pivotal role in the journey of setting a framework, which delivers a consistent and standardized service whilst implementing automation. You will join a community who are passionate for continuously improving our function as the company continues to evolve.
To be successful in this role you need to be passionate about operational excellence and transformation with a desire to learn end to end workflows in detail, not just finance but from the start of the transaction within front end operations.
Regular reporting to Finance, Corporate and Regional Leaders on the success factors, opportunities and risks will be essential.
The role will have the following focus:
- Business acumen - develop an understanding of the business models and their offering globally.
- Ensure all key controls are in place and fit for purpose.
- Ensure appropriate and robust reconciliation processes are embedded.
- Establish the appropriate communication channels and ensure they are operating effectively to ensure Transactional Finance is delivering on its commitments to customers.
- Individually and collectively drive a heightened level of customer focus in all dealings with front end businesses, external clients and suppliers and appropriate SLAs are adhered to.
Performance Objectives
- Operational Excellence
- Gain a solid understanding of the systems and processes globally.
- Ensure all processes are thoroughly documented.
- Review processes and work alongside other support functions to ensure they are compliant and adherence to polices such as data security, privacy, and PCI.
- Identify which processes could be eliminated, streamlines or automated.
(2) Financial Control
- Become proficient in Finance systems.
- Understand company accounting policies and Balance sheet standards.
- Providing accurate and timely reporting
3) Leadership
- Be able to work both independently and as part of a global team.
- Provide support to the Corporate GPO and the whole Transactional Finance area.
- As the leader, you are responsible for leading by example in reinforcing the company and Finance’s core values, principles, and culture.
- Actively contribute to the wellbeing and direction of the Transactional team
Criteria of Successful Candidate:
To be successful in the role the candidate will have the following key competences and experiences:
- Strong communication skills, both spoken and written, with an ability to communicate with finance and non-finance individuals.
- Strong attention to detail and understanding of the importance of accuracy.
- Experience of having worked in transactional finance and is now a qualified accountant or above (CIMA, CPA or equivalent), with relevant degree.
- A logical approach to problem solving.
- A passion and aptitude for process reengineering
- Appreciation of accounting fundamentals and importance of strong financial controls
- Ability to work to deadlines and deliver on commitments.
- Strong customer service approach
- A genuine team player, appreciating the importance of team goals.
- Proven ability to multitask.
- Good time management; being flexible and adaptable.
- A keen desire to learn new things.
- A proven focus on improving efficiency and effectiveness of processes.
Are you ready to elevate your career in travel management? Apply with FCM today!
