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Ciao, Olá, こんにちは, Bok!

 

Flight Centre Travel Group are looking for a Delivery Lead to join the team! In this role you will champion the execution of the Delivery Lifecycle. You will work across teams, leading by example as the Agile Champion focusing on each part of the lifecycle – sizing work, test strategy execution and ensuring over all delivering and efficiency of each iteration. Your focus is on ensuring smooth and efficient delivery processes that align with our customer-centric approach and overall business objectives.

 

 

What you'll enjoy...

• Tick destinations off your bucket list with our discounts on travel and accommodation.
• Employee Share Scheme through Equate Plus.
• Access to in-house financial and health services, internal 24/7 gym and newly renovated end-of-trip facility. 
• Receive ongoing training and professional development through the Flight Centre Landing.
• Global career opportunities in a network of brands and businesses at your fingertips.
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
• Various social events to promote networking, the celebration of wins, and sometimes just for fun! (Global Gathering 2024 - Portugal).

 

 

What you will do...

• Lead direct reports ensuring high quality output per delivery lifecycle KPIs.
• Manage the delivery lifecycle across multiple streams of work.
• Collaborate with Team Leads, cross-functional teams and internal stakeholders.
• Keep sprints organised and ensure timely delivery of priorities.
• Help team/s optimise release pipeline through structured sprints.
• Transparently communicate progress, metrics, and capacity to all stakeholders.
• Work across pillars to help requirements gathering or assessment – Deliver continued improvements to the flow of work into and out of the teams.
• Facilitate agile practices and ceremonies.
• Support projects with coordination and project management as required.
• Build strong relationships with internal customers, stakeholders, and teams for smooth and customer-centric delivery.
• Coach and empower teams for delivery, risk, and issue management, proactively working with leaders to remove blockers and distractions.
• Lead Salesforce projects by managing technical resources and assume role as Scrum Master across multiple workstreams.
• Assess risk, issues and impact on solution and delivery commitments in coordination with Project Manager.
• Manage the technical delivery of Salesforce projects across multiple brands within FCTG, ensuring they are delivered on time, within budget, and to the highest quality standards.
• Own development of plan to review and manage work throughout development lifecycle and ensure milestones are met while addressing key issues that put dates at risk.
• Develop and maintain status reports, and other project-related documentation such as Jira.

 

 

Who you are...

• Experience in the application of Lean and Agile approaches.
• Proven experience in program and project management, handling multiple projects concurrently.
• Leading dispersed and diverse Agile technology teams to deliver continuous value.
• 5+ years of experience in Salesforce delivery, with a focus on Sales Cloud and Service Cloud.
• Strong leadership, communication, and collaboration skills, with the ability to work effectively with business stakeholders, vendors, and internal teams across multiple locations globally.
• Certified Scrum Master and/or Agile Methodologies.

 

 

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone.​ We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you. 

 

Who we are...

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties). 

 

Irreverence. Ownership. Egalitarianism. 

#LI-LR1 #LI-Hybrid