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FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

About the Opportunity

We are looking for an Account Manager to join our expanding Account Management Team.

The Account Management role is designed to manage the relationship between FCM and agreed clients. These clients will be provided with integrated travel management program in accordance with agreed service level agreement. The strategic intent of these programs will be to deliver saving though spend leverage, tightened program control and optimum operational services.

The purpose of the  Account Manager is also to drive client profitability, retention of accounts and grown the number of FCM served provided to the client.

Key duties and responsibilities

• Drive consolidation by ensuring the client directly procures all products and services from FCM including air, hotel, car, rail, ground transport, insurance and VIP Services.
• Promote and sell FCM’s value added services including expense management solutions, reporting, payment solutions, hotel programs, online technology, insurance programs and event management
• Develop and execute a travel cost management business plan detailing objectives, strategies and measurable targets for savings
• Drive common service delivery to the client in accordance with agreed Service Level Agreements and ensure an effective feedback/complaints management process is in place
• Build and maintain effective working relationships with key procurement executives, travel bookers, travelers and preferred suppliers to optimise the success of the travel program for the benefit of our clients and FCM
• Conduct formal reviews of the client’s travel program to ensure program objectives are met
• Utilise and update CRM system for all client activity

We’d love to hear from you if you have...

• Commercial related experience in a corporate B2B environment is a plus.
• Excellent listening skills – must have demonstrated ability to identify client needs and be solutions focused
• Persuasive and unafraid to negotiate; has good business acumen
• Proficient with Microsoft tools - Word, Excel & Powerpoint and comfortable with technology for reporting and CRM
• Ability to analyse data & presenting insights and recommendations in a professional manner
• Written and verbal communication skills in English 
• Good team player
• Great attention to detail, can managed deadlines and able to multi-task while efficiently managing priorities
• Demonstrates self motivation and personal excellence by showing personal determination and resilience and is optimistic in changing circumstances.

A competitive, performance based remuneration package is offered based on experience and skills.

Are you ready to elevate your career in travel management? Apply with FCM today!

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