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The Product Manager leads the strategic planning, development, and execution of initiatives to enhance AI-powered productivity for our agent workflows at Flight Centre. This role is responsible for comprehending and optimizing current workflows, organizing and managing projects, and embedding within external teams to gather requirements and insights. The Product Manager will leverage a deep understanding of AI tools to innovate and streamline operations, ensuring that projects are aligned with business goals and executed efficiently.

You will be responsible for both gathering use cases and requirements for potential new AI projects and identifying opportunities where simple workflow tools, better AI prompts

Key Competencies:

• AI Tools Proficiency:
  • The Project Manager must have a solid foundation in using AI tools, and demonstrate the ability to leverage these tools to drive productivity and workflow optimization.Familiarity with GPT a must
  • General familiarity work workflows tools like Make, Zapier, N8N a must
  • Must stay updated with the latest advancements in AI technology and assess their potential impact on agent workflows.
• Workflow Understanding and Improvement:
  • Ability to deeply embed within external teams to thoroughly understand their workflows and challenges.
  • Skilled at identifying inefficiencies and opportunities for automation and enhancement using AI tools.
• Project Organization and Management:
  • Expertise in organizing and managing multiple projects simultaneously, ensuring they adhere to timelines, budgets, and quality standards.
  • Proficiency in brainstorming, gathering requirements, and translating them into actionable project plans.
  • Strong coordination skills to work with cross-functional teams and external stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
  • Strategic Thinking and Problem-Solving:
  • Ability to develop and drive strategic initiatives, focusing on long-term goals while managing day-to-day project activities.
  • Strong problem-solving capabilities to address complex challenges effectively and ensure project success.

Qualifications

• A minimum of 2+ years of experience in some sort of organisational role, preferably within the travel industry.
• Proven experience with AI tools and their application in enhancing productivity and workflows.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
• Demonstrated ability to manage projects from inception through completion, adhering to timelines and delivering quality results.
• Proficiency in project management software and methodologies

If you are passionate about leveraging AI to drive productivity and streamline workflows, and have a strong background, we invite you to apply for this exciting opportunity at Flight Centre.

About Flight Centre Travel Group

Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.

What's in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.

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